Customer Logistics Manager

Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the world.

About the role

Under the responsibility of the Manager, the Customer Logistics Supervisor is responsible to supervise, coordinate and oversee the logistics operations and provide coaching, development and training to the staff members. The successful candidate must be able to provide recommendations for improvements to the facility, equipment, machinery, and processes. They will be accountable that the staff is performing to standard and has to ensure that progress is made to achieve the business objectives.

Responsibilities

• Supervise, coordinate and oversee day-to-day logistics operations
• Plan and review, in collaboration with the Logistics Manager, all logistics processes, ensuring that they meet the company standards and customer service specifications
• Establish work schedules and procedures and coordinate activities of the workers to ensure optimal shift/team logistics
• Accountable for site Key Performance Indication (KPI)
• Work in collaboration with customer in all aspects of operations
• Meet regularly with team members collectively, as well as on an individual basis to monitor progress towards meeting objectives, track performance, coach and counsel as well as recognizing team and individual successes
• Cultivate team spirit with a Diversity and Inclusion initiative and promote cooperation by seeking opportunities to improve internal processes
• Carry out performance evaluations of the team members and recommend performance awards and/or merit increases when appropriate
• Address performance problems through corrective action and disciplinary process
• Understand labor agreement and maintain positive labor relations with all employees
• Responsible for implementation of health & safety and security initiatives, practices and behaviors and adherence to company rules and policies
• Provide appropriate orientation for employees and Lead Hands and give them the information, technology and any material necessary to perform their jobs
• Performs other duties as assigned

Skills

• Instills commitment to organizational goals
• Strong planning skills
• Results oriented
• Effective leadership skills
• Motivating skills
• Effective interpersonal skills
• Works well in a diverse team environment
• Strong verbal and written communication skills
• Possesses a high degree of initiative
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Qualifications

• High School diploma or GED required
• One (1) year or more experience in transportation, warehouse or distribution environment preferred
• 0 to one (1) year direct supervisory/leadership experience required
• DOT Regulated: No

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan with company match
• Discounted stock purchase options
• Performance-based annual cost of living increases
• Comprehensive training and professional development opportunities
• Regional and local Ryder resources to support career growth
• Additional day of Paid Time Off for Military Veterans

Pay

Salaried position with a pay range of $65,000 to $75,000. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.