Customer Logistics Manager
About the role
The Customer Logistics Manager will oversee the day-to-day operations within an assigned function and is responsible for all aspects of Operations and Account Management in our Dedicated Transportation Solutions business vertical. This role focuses on leadership of direct reports and the attainment of daily operational goals. Ryder offers comprehensive training, professional development, and the stability of a Fortune 500 organization with over 85 years in business and 36,000 employees worldwide.
We seek candidates who align with our core values: Trust, Innovation, Expertise, Collaboration, and Safety. Embracing and utilizing technology is crucial. You will serve as the management and professional representative of Ryder.
Responsibilities
- Customer service satisfaction and expectation management
- Staffing performance management and development of exempt and non-exempt employees
- Manage day-to-day planning and scheduling
- Health and Safety Management
- State/Local/Federal regulations compliance
- Performs other duties as assigned
Skills and Abilities
- Ability to work within international functional teams
- High-level analytical ability for unusual and difficult problems
- Demonstrated technical and professional skills in job-related area
- Off-shift support during critical customer network disruption or crisis
- Timely decision-making
- Strong oral and written communications skills
- Ability to create and maintain professional relationships at all organizational levels
- Ability to work independently and as a team member
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Capable of multi-tasking with excellent time management skills
- Detail-oriented with strong follow-up practices
Qualifications
- High School diploma or GED required
- Bachelor’s degree in Business, Logistics, or Supply Chain preferred
- Two (2) or more years of relevant experience in supply chain, logistics, warehouse, or related industry required
- One (1) or more years of direct supervisory/leadership experience required
- Proficiency in MS Office (Word, Excel, PowerPoint, and Access) required; advanced skills preferred
- Advanced logistics industry knowledge required
- Advanced knowledge and understanding of Customer/Company local and Federal regulations required
- Intermediate knowledge of Supply Chain Management components required
- Advanced knowledge of Manufacturing and Production required
Benefits
- Comprehensive health and welfare benefits (medical, prescription, dental, vision, life insurance, and disability insurance options)
- Paid time off for vacation, illness, bereavement, family, and parental leave
- 401(k) Savings Plan with company match
- Discounted stock purchase options
- Performance-based annual cost-of-living increases
- 12 weeks paid maternity leave
- Additional day of Paid Time Off for Military Veterans
- Regional and local Ryder resources for professional growth
Pay
Salaried position with a pay range between $80,000 and $85,000. The position may also be eligible for an annual bonus, commission, and/or long-term incentive plan based on level and/or type.