Customer Invoicing Specialist

Customer Invoicing and Billing

• Month end invoicing to be completed within 4 business days of EOM or directed by customer.
• Speed should never compromise accuracy.
• Maintain and record external invoice errors on Clerical Error Spreadsheet.
• Suggest ways to improve the accuracy and efficiencies of invoicing.
• Ensure invoices are updated accurately with price changes based on contracts or addendums.
• Process daily invoicing accurately for Value Add and Transportation (if applicable).
• Process billing according to customer billing procedures.
• Meet customer based periods by ensuring all billings is complete by set deadline.
• Keep customer files current.

Back Up/Main Office Responsibilities

• Assist with coverage of Reception desk by answering phones and greeting visitors.
• Answer phone by the third ringing cycle.
• Cross-train on other customer invoice processing to provide account converge when needed.

Administrative Support

• Provide administrative support to management team as needed.
• Maintain a secure, well organized area free from clutter with information easily accessible to others.
• Understand the functionality of Warehouse Management System and Transportation Management System.

Customer Communication

• Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits.