Customer Inventory Specialist Supervisor

About the role

Bio-Rad Laboratories is seeking a Customer Inventory Specialist Supervisor to lead our Inventory Management team. In this role, you’ll oversee backorders and escalations across the team, using sound judgment to determine when to step in directly and when to coach specialists to work through complex issues independently. As the key liaison between GCO and GSC, you’ll take ownership of the most challenging customer inventory constraints. Set priorities for the team, assign work based on each specialist’s strengths, and keep the team focused and motivated while balancing competing deadlines. A significant part of the role centers on people leadership, including training, coaching, performance development, and new-hire onboarding. You’ll also remain closely connected to the operational side of inventory management by auditing data accuracy, investigating discrepancies, and developing and refining the inventory control procedures the team relies on. This position offers a dynamic balance of strategic leadership and hands-on problem-solving. You’ll work cross-functionally with Customer Care, Marketing, Planning, and Sales to maintain accurate inventory flow, resolve customer-impacting issues, and minimize disruptions. The ideal leader is comfortable moving between coaching a team, making decisions on complex escalations, and getting directly involved when the situation calls for it. This role will balance team leadership, operational oversight, and hands-on problem-solving. The Supervisor will prioritize and assign work, coach and develop Inventory Specialists, and step in to resolve complex customer inventory issues and escalations. They will collaborate cross-functionally with Customer Care, Sales, Planning, and Marketing, while monitoring inventory accuracy, investigating discrepancies, and improving processes to minimize customer impact and maintain efficient inventory flow. Location: Bio-Rad is pleased to offer the flexibility of Remote Work for this role anywhere in the U.S.

Responsibilities

• Own final-level escalation and resolution — serve as the top point of escalation for complex customer inventory problems that specialists and team leads can't fully resolve, protecting customer satisfaction and minimizing financial impact.
• Lead and develop the specialist team — provide training and new hire orientation, and keep the team motivated and aligned toward common goals.
• Set and drive department direction — shape department policy, communicate and implement the team's strategic direction, and ensure GCO processes are followed consistently across all product lines.
• Build the procedures the team runs on — design, implement, and continuously improve inventory control procedures that reduce waste, resolve physical-to-virtual discrepancies at the source, and optimize efficiency.
• Turn inventory data into leadership visibility — deliver regular reporting on inventory levels, discrepancies, and trends to management, using that analysis to identify and lead process improvements across the team.

Requirements

• Education: Bachelor's Degree in Business