Inventory Supervisor

About the company

EFulfillment Service (eFS) is a growing 3rd party logistics (3PL) company that works with hundreds of e-commerce sellers across the globe. We warehouse and distribute merchandise for online sellers, shipping millions of products worldwide. As a family-owned e-commerce order fulfillment business, we offer a comfortable and friendly atmosphere that accommodates a growing and diverse team.

About the role

Manage the day-to-day operations of all inventory functions to ensure client orders are fulfilled and inventory requests/issues are handled in a timely manner. Focus on maximizing productivity, efficiency, and accuracy while overseeing inventory operations and influencing productivity, processes, planning, training, equipment, and personnel. Uphold the company’s five core values: Win over clients, Share knowledge, Do the right thing, Keep getting better, and Celebrate successes!

Responsibilities

• Oversee the daily inventory/stock control function, including managing teams responsible for pulling inventory to fulfill orders and keeping all zones stocked and organized.
• Devise and implement process improvements to optimize inventory control procedures.
• Maintain a personnel structure and staffing level to accomplish operational goals, adjusting employee hours as workflow dictates.
• Lead and motivate employees to perform at their highest level, establishing clear expectations and accountability.
• Collaborate with HR on evaluating performance, counseling, disciplining, hiring, firing, and promoting staff.
• Communicate with other departments and clients to resolve warehouse issues quickly.
• Report critical stock/inventory issues to the Operations Management team, particularly regarding warehouse layout and process improvements.
• Attend manager’s meetings and communicate operational changes to staff in a timely and efficient manner.
• Drive metric-based employee improvements.
• Ensure a safe workplace by enforcing all safety rules and promoting awareness and accountability.
• Ensure staff understands and adheres to all company policies.
• Operate all warehouse equipment, including forklifts, reach trucks, computer systems, and pallet jacks.
• Perform additional duties as required.

Requirements

• High school diploma or equivalent.
• Minimum of 3 years of inventory experience with an equal number of years at the supervisory level.
• Analytical mind with strong math skills.
• Leadership and effective delegation skills.
• Capacity for spatial organization.
• Highly organized and efficient with excellent time management skills.
• Able to work in a fast-paced environment and multitask.
• Proficient in Excel and Word.
• Excels in a collaborative work environment; committed to getting the job done while managing the team.
• Positive attitude and adaptability.
• Strong verbal and written communication skills for interacting with management, coworkers, clients, and staff.
• Ability to operate a forklift, reach truck, and pallet jacks (manual & electronic).
• Experience in the fulfillment environment is a plus.

Working Conditions

• Warehouse work volume fluctuations may require occasional overtime or weekend work.
• Exposure to typical warehouse conditions, including noise, dust, temperature changes, and varying lighting.
• Consistent use of equipment such as forklifts throughout the warehouse.

Physical Requirements

• Ability to sit, stand, walk, reach, twist, bend, push, and pull for the entire length of an 8-hour shift.