Customer Integration Manager

About the role

C.H. Robinson is seeking a Customer Integration Manager to support the Freightview platform. This role involves helping customers integrate C.H. Robinson's products with third-party software to increase value and satisfaction.

Responsibilities

• Lead onboarding and implementation for new Freightview customers, including setup, configuration, carrier connectivity, and successful launch execution.
• Provide training and best practices to drive adoption and ensure customers effectively utilize Freightview capabilities.
• Serve as an escalation point for complex issues, investigating and troubleshooting technical and operational challenges.
• Partner with Engineering and Product teams to resolve issues and proactively communicate updates to customers.
• Manage integration projects (APIs, EDI, carrier connections), translating business requirements into technical solutions and overseeing testing through deployment.
• Maintain integration performance and identify opportunities to optimize data flow and connectivity.
• Partner with Sales, Product, and Engineering teams to ensure smooth customer transitions and advocate for customer needs.
• Collaborate with Customer Success and Support to enhance processes, improve outcomes, and inform product enhancements.
• Identify recurring customer pain points and develop scalable solutions to improve onboarding, integrations, and support workflows.
• Create and maintain documentation, track key metrics, and contribute insights to drive ongoing process and product improvements.

Qualifications

• Bachelor’s degree from an accredited college or university
• Minimum 5 years of experience with customer interactions
• Familiarity with C.H. Robinson’s systems
• Familiarity with C.H. Robinson’s business model and customer dynamics (e.g., accessorial, customer requirements)
• Values a diverse and inclusive work environment

Benefits

• Three medical plans which include prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (with employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan