Integration Manager

Essential Duties and Responsibilities

• Project & Timeline Ownership
• Lead recurring integration meetings with internal departments and external partners, establishing agendas, priorities, and follow-up actions.
• Drive engagement and accountability across cross-functional workstreams including Payroll, Finance, Operations, HR, RCM, IT, and Compliance.
• Identify operational risks, delays, dependencies, or blockers and proactively coordinate resolution efforts.
• Represent Thrive and the Integrations team in partner meetings, onboarding discussions, and onsite presentations to ensure alignment on expectations, timelines, and transition readiness.
• Maintain visibility into integration progress and escalate concerns appropriately to leadership when needed.

Operational Discovery & Transition Leadership

• Conduct operational discovery discussions with prospective partners and staff to understand workflows, staffing structures, systems, operational processes, and transition considerations.
• Identify operational risks, employee experience concerns, onboarding dependencies, and workflow gaps that may impact integration success.
• Translate operational findings into actionable follow-up items and transition plans for internal departments.
• Facilitate employee transition conversations related to onboarding expectations, payroll conversion, benefits enrollment, retirement plans, PTO transitions, and onboarding processes.
• Support change-management efforts by helping employees and partners navigate organizational transition with clarity, responsiveness, and professionalism.
• Partner closely with Operations and leadership teams to ensure continuity of day-to-day practice operations throughout the integration process.

Tactical Execution & Partner Support

• Serve as a primary point of contact for prospective partners throughout the integration process, delivering a responsive, professional, and “white glove” onboarding experience from announcement through closing day.
• Provide hands-on support for onboarding logistics, systems access, credential collection, vendor transitions, and navigation of internal processes.
• Execute operational and administrative integration tasks including ADP onboarding setup, employee data collection, survey distribution, onboarding imports, documentation management, and delivery of transition materials.
• Support operational transition activities such as bill-pay coordination, access management, vendor onboarding, and implementation follow-up systems.
• Absorb onsite and remote go-live support to ensure operational readiness and successful day-one execution.
• Maintain organized and accurate integration documentation, partner notes, and transition records within centralized systems.

Integration Diligence, Monitoring & Follow-Up

• Conduct ongoing operational diligence throughout the integration lifecycle to ensure alignment with transition requirements, timelines, and organizational objectives.
• Collect, organize, and validate documentation, operational data, and partner deliverables required for successful onboarding and transition execution.
• Proactively follow up on outstanding items, clarify inconsistencies, and escalate risks to maintain integration momentum.
• Monitor diligence workflows, implementation dependencies, and onboarding milestones to ensure visibility and accountability across all stakeholders.
• Support continuity between diligence findings and operational execution by communicating key integration considerations to internal teams.

Cross-Functional Coordination

• Serve as a liaison between partners and internal departments to facilitate alignment, communication, and timely execution of integration activities.
• Coordinate cross-functional collaboration across Payroll, Benefits, HR, Finance, Operations, IT, Compliance, and RCM teams.
• Drive follow-up and accountability across departments, helping maintain integration momentum in a fast-paced environment.
• Prepare internal transition documentation, operational summaries, and handoff materials to support post-close stabilization.
• Participate in integration planning discussions, status reviews, and organizational readiness meetings.

Physical Requirements

• Must be able to travel domestically via plane and motor vehicle, up to 25% travel may be required.
• Motor skills include keyboarding manipulation for data entry.
• The person in this position needs to occasionally move about inside the office to access filing cabinets, supplies, and office machinery.
• This role requires frequent communication with partners and managers at remote locations via email and phone, with the ability to exchange clear and accurate information.

Work Location

Hybrid - Chicago, IL