Customer Integration Director

About the role

This role supports the development and operations of New Glenn, a single-configuration, heavy-lift orbital launch vehicle capable of routinely carrying people and payloads to low-Earth orbit, geostationary transfer orbit, cislunar, and beyond. Its first stage is fully reusable, and the vehicle was designed from the beginning to be human-capable.

Responsibilities

• Conduct trade studies and estimates in support of proposals for external facing customer technical projects.
• Work closely with the engineering design team, mission management, launch operations, and launch systems groups to ensure the successful integration of payload requirements.
• Act as a point of contact between the NG engineering team and mission integration for various launch contracts.
• Interface with payload customers to evaluate mission unique requirements and ensure compliance.
• Integration of customer requirements and development of mission Interface Control Documents.
• Ensure payload system requirement validation and implementation with the technical teams.
• Interface with internal and external customers through the mission integration phase, and ensure customer expectations have been met.
• Manage requests from multiple complex projects and teams.
• Ensure regulatory requirements, such as FAA/ITAR/Range, have been met.
• Support Business Development interactions with external customers leading to mission integration and launch contracts.
• Lead spacecraft integration and launch contracts ensuring Blue Origin commitments are met on time, on budget, and with success.
• Integrate customer requirements into New Glenn development and launch services.
• Brief leadership during payload-to-launch vehicle integration meetings and mission readiness reviews.
• Participate in proposal and contract development by estimating labor hours, material costs, and qualification efforts for new hardware development.
• Lead an engineering team though hardware development and integration activities during active launch campaigns.
• Develop resource-loaded mission Integrated Master Schedule (IMS) and coordinate progress with internal and external customers.
• Report status updates to leadership, and maintain an open line of communication with customers, mission management, and other interfacing groups.

Requirements

• B.S. in an aerospace, mechanical, or systems engineering-related field, with 8+ years of complex product development experience.
• 5+ years managing complex, multi-disciplinary, fast-paced, aerospace projects.
• 10+ years industry experience in launch system or satellite operations.
• Active Top Secret clearance & SCI Eligibility, or ability to obtain final clearances.
• Ability to travel within U.S. and abroad.
• Collaborative, constructive, and concise communicator.

Qualifications

• Exceptional leadership, organizational, team building, and people management skills.
• Experience in development of launch vehicles.
• Experience in working with government customers.

Skills

• Technical expertise.
• Leadership skills.
• Commitment to quality.

Benefits

• Medical, dental, vision, basic and supplemental life insurance.
• Paid parental leave.
• Short and long-term disability.
• 401(k) with a company match of up to 5%.
• Education Support Program.
• Stock Options for all regular employees (working at least 20 hours/week).
• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.

Pay

For CO applicants is $206,673.00 - $289,342.20
WA applicants is $218,262.00 - $305,566.80
Other Site Ranges May Differ

Schedule

Not specified