Customer Director
Your future role
Take on a new challenge and apply your customer relationship management and strategic business development expertise in a new cutting-edge field. You’ll work alongside dedicated and collaborative teammates.
You'll drive customer satisfaction and loyalty while growing business opportunities and ensuring project profitability. Day-to-day, you’ll work closely with teams across the business (including Sales, Tendering, and Project Management), champion a customer-centric culture, and contribute to negotiations during the tender phase—and much more.
We’ll look to you for:
- Grow business by selling existing or new products to existing customers to maximize revenue and profits,
- Act as the main point of contact for customers and be the primary authority on all customer issues,
- Secure and regularly measure customer satisfaction,
- Contribute to negotiations during the tender phase,
- Partner with the Project Managers to ensure the success of project execution,
- Lead commercial discussions to support project execution teams resolve issues that protect business interests and maintain customer satisfaction,
- Apply ALSTOM rules on ethics and compliance in all selling and customer management activities,
- Identify new business opportunities with customers, understand their needs, and gather key data, including budgets,
- Lead the Business Opportunity Review (BOR), Go/No Go, and Tender Review Meetings (TRM),
- Collaborate with cross-functional teams to foster a customer-centric culture and achieve strategic business development goals.
All about you
- Degree in Engineering, Business Administration, or a related field
- 10+ years of experience or understanding of customer relationship management and strategic account management, and project management
- Proficiency in identifying business opportunities, gathering customer insights, and value-selling
- Strong knowledge of project execution, profitability/business financials
- Proven ability to lead negotiations
- Experience with complex tender management
- Ability to foster a customer-centric culture and ensure customer satisfaction
- Strong communication and interpersonal skills
- Skilled in contributing to cross-functional team success during project execution phases
- Resilience and adaptability to manage complex customer portfolios and deliver results.
Things you’ll enjoy
- Work with a diverse portfolio of customers, fostering strong relationships and driving customer satisfaction and loyalty
- Collaborate with transverse teams and helpful colleagues
- Progress towards becoming a key contributor to Alstom’s strategic growth by managing customer portfolios, identifying new business opportunities, and ensuring project profitability
- Contribute to innovative projects
- Utilise our dynamic and inclusive working environment, designed to promote leadership, resilience, adaptability, and continuous learning
- Steer your career in whatever direction you choose across functions and countries
Pay
Salary range $225,000 - $275,000
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.