Customer Director

Your future role

Take on a new challenge and apply your customer relationship management and strategic business development expertise in a new cutting-edge field. You’ll work alongside dedicated and collaborative teammates.

You'll drive customer satisfaction and loyalty while growing business opportunities and ensuring project profitability. Day-to-day, you’ll work closely with teams across the business (including Sales, Tendering, and Project Management), champion a customer-centric culture, and contribute to negotiations during the tender phase—and much more.

We’ll look to you for:

• Grow business by selling existing or new products to existing customers to maximize revenue and profits,
• Act as the main point of contact for customers and be the primary authority on all customer issues,
• Secure and regularly measure customer satisfaction,
• Contribute to negotiations during the tender phase,
• Partner with the Project Managers to ensure the success of project execution,
• Lead commercial discussions to support project execution teams resolve issues that protect business interests and maintain customer satisfaction,
• Apply ALSTOM rules on ethics and compliance in all selling and customer management activities,
• Identify new business opportunities with customers, understand their needs, and gather key data, including budgets,
• Lead the Business Opportunity Review (BOR), Go/No Go, and Tender Review Meetings (TRM),
• Collaborate with cross-functional teams to foster a customer-centric culture and achieve strategic business development goals.

All about you

• Degree in Engineering, Business Administration, or a related field
• 10+ years of experience or understanding of customer relationship management and strategic account management, and project management
• Proficiency in identifying business opportunities, gathering customer insights, and value-selling
• Strong knowledge of project execution, profitability/business financials
• Proven ability to lead negotiations
• Experience with complex tender management
• Ability to foster a customer-centric culture and ensure customer satisfaction
• Strong communication and interpersonal skills
• Skilled in contributing to cross-functional team success during project execution phases
• Resilience and adaptability to manage complex customer portfolios and deliver results.

Things you’ll enjoy

• Work with a diverse portfolio of customers, fostering strong relationships and driving customer satisfaction and loyalty
• Collaborate with transverse teams and helpful colleagues
• Progress towards becoming a key contributor to Alstom’s strategic growth by managing customer portfolios, identifying new business opportunities, and ensuring project profitability
• Contribute to innovative projects
• Utilise our dynamic and inclusive working environment, designed to promote leadership, resilience, adaptability, and continuous learning
• Steer your career in whatever direction you choose across functions and countries

Pay

Salary range $225,000 - $275,000

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.