Customer Growth Specialist
for headings. Use - for lists,
for prose.
We need to parse the posting.
Key info:
- Department: Sales
- Employment Type: Contract to hire
- Location: Remote USA - OFW (maybe "Remote USA - OFW"? Probably "Remote USA - OFW" meaning remote within USA for OFW? We'll keep as location info maybe in a short paragraph.
- Compensation: $17.00 - $22.00 / hour
- Description: paragraphs about company.
- This position is structured as a 6-month contract-to-hire opportunity, with compensation ranging from $17-22/hour depending on experience and qualifications. Successful candidates may be considered for a full-time permanent role at the end of the contract period.
- As a Customer Growth Specialist on our Outbound Conversion & Retention team, you will help more families successfully access, adopt, and continue using OurFamilyWizard. This role sits at the intersection of consumer SaaS revenue, customer engagement, renewal recovery, and experimentation. You will connect directly with parents through outbound calls, emails, and other outreach channels to help them complete account setup, convert to paid subscriptions, renew after lapses, and get more value from the platform. You will spend much of your time reaching out to customers and prospects at key moments in their journey, including parents who have not completed activation, users who started but did not subscribe, and customers who forgot or failed to renew. Your work will directly influence customer growth, retention, and lifetime value. This is a great fit for someone who is energized by outbound activity, motivated by measurable goals, and comfortable testing new ways to improve conversion while maintaining a compassionate, professional customer experience.
- What You Will Accomplish: bullet list of duties.
- Who You Are: bullet list of traits.
- What You Bring: bullet list of qualifications/experience.
- Why Join?: paragraph about company culture.
We need sections: About the role (maybe description of role), Responsibilities (What You Will Accomplish), Requirements (maybe What You Bring?), Qualifications (maybe overlapping), Skills (maybe Who You Are?), Benefits (Why Join? maybe includes benefits?), Pay (compensation), Schedule (maybe contract length? Not explicit schedule but could be "6-month contract-to-hire" which is schedule? Might be considered schedule? The instruction: include Pay/Schedule/Benefits sections only if posting actually states them. Pay is stated: $17-22/hour. Schedule: maybe not explicit hours/week; but we have "6-month contract-to-hire" which is duration, not schedule. Could treat as schedule? Might be considered schedule info. The posting does not state typical hours per week, remote etc. Could we include Schedule section with "6-month contract-to-hire" as schedule? Might be acceptable as schedule info (duration). However instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state compensation, so Pay section ok. It does not explicitly state schedule like "full-time", "part-time", "hours per week". It does state contract length, which could be considered schedule? Might be borderline. Safer to omit Schedule if not explicit. Benefits: The "Why Join?" section includes culture, purpose, etc. Not explicit benefits like health insurance, PTO. Could we treat "Why Join?" as Benefits? Might be considered benefits but not explicit. The instruction: include Benefits section only if posting actually states them. It does not list specific benefits like health, 401k. So maybe omit Benefits.
Thus sections: About the role (description), Responsibilities (What You Will Accomplish), Requirements (What You Bring?), Qualifications (maybe overlapping with Requirements? Could combine? But we need separate headings only if content. Could put Requirements as "What You Bring" (experience). Qualifications could be "Who You Are" (traits). Skills could be maybe combine? But we need to avoid thin sections. Perhaps we can have About the role, Responsibilities, Requirements, Qualifications, Skills, Pay. Let's see if we have enough content for each.
- About the role: company description and role overview (first paragraphs). Good.
- Responsibilities: the bullet list under "What You Will Accomplish". Good.
- Requirements: maybe "What You Bring" (experience, skills). Good.
- Qualifications: maybe "Who You Are" (traits). Good.
- Skills: maybe we could extract specific skills from both Who You Are and What You Bring? Could be thin. Could combine Skills with Requirements? But we need separate heading only if real content. Could we make Skills section listing specific skills: outbound sales, communication, CRM, SaaS, etc. That is present in What You Bring and Who You Are. Could be enough.
- Pay: compensation.
We must not invent or summarize away detail. Must preserve all substantive information. So we need to include all bullet points from What You Will Accomplish, Who You Are, What You Bring, and Why Join? (if we include Benefits). But we may omit Benefits if not explicit. However Why Join? contains substantive info about company culture, mission, etc. Could be considered "About the company" maybe part of About the role? Already we have company description. Could incorporate Why Join? into About the role or a separate section like "About In Tandem". But we only allowed headings from list. Could we put Why Join? content under About the role? That would preserve info. The About the role currently includes company description from first paragraphs. We could add the Why Join? paragraph there as well. That would preserve all info.
Thus we can have sections: About the role (includes company overview and Why Join?), Responsibilities, Requirements, Qualifications, Skills, Pay.
Now we need to format.
We must not repeat job title. No headings for Job ID etc.
We must use
for section headings.
We need to use - for any list of duties/requirements/benefits. For prose use
.
We need to preserve all substantive information: include bullet points exactly as given (maybe rephrase? Must not invent or summarize away detail. We can keep the bullet points as they are, but we need to ensure we don't lose any. We'll copy them.
Let's extract bullet points:
What You Will Accomplish (list):
- You will drive customer revenue through outbound calls, emails, and engagement campaigns focused on activation, subscription conversion, renewal recovery, and retention.
- You will help parents complete account setup, understand the value of OurFamilyWizard, and move through the subscription process with confidence.
- You will contact existing and recently lapsed customers to support renewals, recover missed payments or expired subscriptions, and encourage continued platform usage.
- You will maintain consistent outbound volume across calls, emails, and other customer engagement experiments.
- You will meet or exceed performance goals related to outbound activity, customer contact rates, conversion rates, renewal recovery, call quality, and customer experience.
- You will accurately document customer interactions, outcomes, objections, and account updates in internal systems.
- You will share customer insights, objections, and patterns with the broader team to improve messaging, targeting, process, and product experience.
- You will support ongoing experimentation by helping test new scripts, email sequences, call strategies, audience segments, offers, and outreach workflows.
- You will collaborate with Customer Support, Sales, Marketing, Product, and Operations to improve customer outcomes and increase conversion across the customer journey.
Who You Are (list):
- A confident and empathetic communicator who can quickly build trust
- Comfortable handling a high volume of outbound calls daily
- Motivated by goals, performance metrics, and measurable impact
- Resilient, adaptable, and energized by a fast-paced environment
- Highly organized with strong follow-through and attention to detail
- Customer-focused and solutions-oriented, especially during sensitive family-related conversations
- Curious and collaborative, with an interest in improving processes and testing new approaches
- Able to balance persistence with compassion and professionalism
What You Bring (list):
- 1+ years of experience in outbound sales, customer retention, inside sales, customer success, or call center environments
- Proven ability to meet or exceed activity and conversion goals
- Strong verbal communication and active listening skills
- Experience managing customer conversations by phone in a professional environment
- Comfort navigating multiple systems and documenting customer interactions accurately
- Ability to work independently while staying aligned with team goals
- Experience in SaaS, subscription services, or customer engagement roles is a plus
- Experience working in sensitive or emotionally nuanced customer situations is a plus
Why Join? (paragraphs):
- We’re redefining family technology. In Tandem brings together a growing portfolio of trusted tools that support families, and the professionals who guide them, through the moments that matter most. We bring clarity to chaos and stability to daily family life, helping parents feel less stressed so kids can have healthier childhoods.
- Scale meets startup energy. With more than 20 years of impact and a strong market presence, we’re entering a bold new chapter of growth. We have the foundation, the momentum, and the ambition to go further: expanding our reach, deepening our impact, and elevating the tools families and professionals rely on every day.
- Purpose-driven. Performance-focused. People-first. Our culture is rooted in accountability, curiosity, and collaboration. We value diverse perspectives, thoughtful problem-solving, and teammates who care deeply about building something that matters.
We also have location and employment type: Department: Sales, Employment Type: Contract to hire, Location: Remote USA - OFW. Could include in About the role as a short paragraph.
Compensation: $17.00 - $22.00 / hour.
Now we need to ensure we don't include boilerplate like cookie/navigation/legal/EEO etc. Not present.
Now produce HTML.
Structure:
About the role
...
Maybe include multiple paragraphs.
We need to preserve all info, so we can split into paragraphs logically.
Let's craft About the role paragraph(s):
First paragraph: Department, Employment Type, Location.
Second paragraph: Company description (At In Tandem...).
Third paragraph: Position details (6-month contract-to-hire, compensation range, possible full-time).
Fourth paragraph: Role description (As a Customer Growth Specialist...).
Fifth paragraph: Why Join? content (maybe combine).
We'll keep as separate tags.
Now Responsibilities:
Responsibilities
- ... each bullet.
Similarly Requirements:
Requirements
- ... from What You Bring.
Qualifications:
Qualifications
- ... from Who You Are.
Skills:
Skills
- ... maybe we can list specific skills extracted: outbound sales, customer retention, inside sales, customer success, call center, SaaS, subscription services, customer engagement, verbal communication, active listening, phone conversation management, systems navigation, documentation, independent work, team alignment, handling sensitive family conversations, persistence with compassion, etc. But we risk duplicating content from Requirements and Qualifications. However we must preserve all substantive information; we can still list them but might duplicate. The instruction: do NOT invent or summarize away detail. Duplication is not prohibited but might be redundant. Better to avoid duplication by not creating Skills section if it would just repeat. But we need to decide if we have enough content for Skills without duplication. Could we treat Skills as a combination of specific abilities like "outbound calls, email engagement, experimentation, scripting, data documentation, cross-functional collaboration"? Those are present in Responsibilities and Who You Are. Might be okay to have Skills section with those specifics, but we risk summarizing. However we could just not include Skills section if we think it's thin. The instruction: Prefer a few substantive sections over many thin
for prose. We need to parse the posting. Key info: - Department: Sales - Employment Type: Contract to hire - Location: Remote USA - OFW (maybe "Remote USA - OFW"? Probably "Remote USA - OFW" meaning remote within USA for OFW? We'll keep as location info maybe in a short paragraph. - Compensation: $17.00 - $22.00 / hour - Description: paragraphs about company. - This position is structured as a 6-month contract-to-hire opportunity, with compensation ranging from $17-22/hour depending on experience and qualifications. Successful candidates may be considered for a full-time permanent role at the end of the contract period. - As a Customer Growth Specialist on our Outbound Conversion & Retention team, you will help more families successfully access, adopt, and continue using OurFamilyWizard. This role sits at the intersection of consumer SaaS revenue, customer engagement, renewal recovery, and experimentation. You will connect directly with parents through outbound calls, emails, and other outreach channels to help them complete account setup, convert to paid subscriptions, renew after lapses, and get more value from the platform. You will spend much of your time reaching out to customers and prospects at key moments in their journey, including parents who have not completed activation, users who started but did not subscribe, and customers who forgot or failed to renew. Your work will directly influence customer growth, retention, and lifetime value. This is a great fit for someone who is energized by outbound activity, motivated by measurable goals, and comfortable testing new ways to improve conversion while maintaining a compassionate, professional customer experience. - What You Will Accomplish: bullet list of duties. - Who You Are: bullet list of traits. - What You Bring: bullet list of qualifications/experience. - Why Join?: paragraph about company culture. We need sections: About the role (maybe description of role), Responsibilities (What You Will Accomplish), Requirements (maybe What You Bring?), Qualifications (maybe overlapping), Skills (maybe Who You Are?), Benefits (Why Join? maybe includes benefits?), Pay (compensation), Schedule (maybe contract length? Not explicit schedule but could be "6-month contract-to-hire" which is schedule? Might be considered schedule? The instruction: include Pay/Schedule/Benefits sections only if posting actually states them. Pay is stated: $17-22/hour. Schedule: maybe not explicit hours/week; but we have "6-month contract-to-hire" which is duration, not schedule. Could treat as schedule? Might be considered schedule info. The posting does not state typical hours per week, remote etc. Could we include Schedule section with "6-month contract-to-hire" as schedule? Might be acceptable as schedule info (duration). However instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state compensation, so Pay section ok. It does not explicitly state schedule like "full-time", "part-time", "hours per week". It does state contract length, which could be considered schedule? Might be borderline. Safer to omit Schedule if not explicit. Benefits: The "Why Join?" section includes culture, purpose, etc. Not explicit benefits like health insurance, PTO. Could we treat "Why Join?" as Benefits? Might be considered benefits but not explicit. The instruction: include Benefits section only if posting actually states them. It does not list specific benefits like health, 401k. So maybe omit Benefits. Thus sections: About the role (description), Responsibilities (What You Will Accomplish), Requirements (What You Bring?), Qualifications (maybe overlapping with Requirements? Could combine? But we need separate headings only if content. Could put Requirements as "What You Bring" (experience). Qualifications could be "Who You Are" (traits). Skills could be maybe combine? But we need to avoid thin sections. Perhaps we can have About the role, Responsibilities, Requirements, Qualifications, Skills, Pay. Let's see if we have enough content for each. - About the role: company description and role overview (first paragraphs). Good. - Responsibilities: the bullet list under "What You Will Accomplish". Good. - Requirements: maybe "What You Bring" (experience, skills). Good. - Qualifications: maybe "Who You Are" (traits). Good. - Skills: maybe we could extract specific skills from both Who You Are and What You Bring? Could be thin. Could combine Skills with Requirements? But we need separate heading only if real content. Could we make Skills section listing specific skills: outbound sales, communication, CRM, SaaS, etc. That is present in What You Bring and Who You Are. Could be enough. - Pay: compensation. We must not invent or summarize away detail. Must preserve all substantive information. So we need to include all bullet points from What You Will Accomplish, Who You Are, What You Bring, and Why Join? (if we include Benefits). But we may omit Benefits if not explicit. However Why Join? contains substantive info about company culture, mission, etc. Could be considered "About the company" maybe part of About the role? Already we have company description. Could incorporate Why Join? into About the role or a separate section like "About In Tandem". But we only allowed headings from list. Could we put Why Join? content under About the role? That would preserve info. The About the role currently includes company description from first paragraphs. We could add the Why Join? paragraph there as well. That would preserve all info. Thus we can have sections: About the role (includes company overview and Why Join?), Responsibilities, Requirements, Qualifications, Skills, Pay. Now we need to format. We must not repeat job title. No headings for Job ID etc. We must use
for section headings.
We need to use - for any list of duties/requirements/benefits. For prose use
.
We need to preserve all substantive information: include bullet points exactly as given (maybe rephrase? Must not invent or summarize away detail. We can keep the bullet points as they are, but we need to ensure we don't lose any. We'll copy them.
Let's extract bullet points:
What You Will Accomplish (list):
- You will drive customer revenue through outbound calls, emails, and engagement campaigns focused on activation, subscription conversion, renewal recovery, and retention.
- You will help parents complete account setup, understand the value of OurFamilyWizard, and move through the subscription process with confidence.
- You will contact existing and recently lapsed customers to support renewals, recover missed payments or expired subscriptions, and encourage continued platform usage.
- You will maintain consistent outbound volume across calls, emails, and other customer engagement experiments.
- You will meet or exceed performance goals related to outbound activity, customer contact rates, conversion rates, renewal recovery, call quality, and customer experience.
- You will accurately document customer interactions, outcomes, objections, and account updates in internal systems.
- You will share customer insights, objections, and patterns with the broader team to improve messaging, targeting, process, and product experience.
- You will support ongoing experimentation by helping test new scripts, email sequences, call strategies, audience segments, offers, and outreach workflows.
- You will collaborate with Customer Support, Sales, Marketing, Product, and Operations to improve customer outcomes and increase conversion across the customer journey.
Who You Are (list):
- A confident and empathetic communicator who can quickly build trust
- Comfortable handling a high volume of outbound calls daily
- Motivated by goals, performance metrics, and measurable impact
- Resilient, adaptable, and energized by a fast-paced environment
- Highly organized with strong follow-through and attention to detail
- Customer-focused and solutions-oriented, especially during sensitive family-related conversations
- Curious and collaborative, with an interest in improving processes and testing new approaches
- Able to balance persistence with compassion and professionalism
What You Bring (list):
- 1+ years of experience in outbound sales, customer retention, inside sales, customer success, or call center environments
- Proven ability to meet or exceed activity and conversion goals
- Strong verbal communication and active listening skills
- Experience managing customer conversations by phone in a professional environment
- Comfort navigating multiple systems and documenting customer interactions accurately
- Ability to work independently while staying aligned with team goals
- Experience in SaaS, subscription services, or customer engagement roles is a plus
- Experience working in sensitive or emotionally nuanced customer situations is a plus
Why Join? (paragraphs):
- We’re redefining family technology. In Tandem brings together a growing portfolio of trusted tools that support families, and the professionals who guide them, through the moments that matter most. We bring clarity to chaos and stability to daily family life, helping parents feel less stressed so kids can have healthier childhoods.
- Scale meets startup energy. With more than 20 years of impact and a strong market presence, we’re entering a bold new chapter of growth. We have the foundation, the momentum, and the ambition to go further: expanding our reach, deepening our impact, and elevating the tools families and professionals rely on every day.
- Purpose-driven. Performance-focused. People-first. Our culture is rooted in accountability, curiosity, and collaboration. We value diverse perspectives, thoughtful problem-solving, and teammates who care deeply about building something that matters.
We also have location and employment type: Department: Sales, Employment Type: Contract to hire, Location: Remote USA - OFW. Could include in About the role as a short paragraph.
Compensation: $17.00 - $22.00 / hour.
Now we need to ensure we don't include boilerplate like cookie/navigation/legal/EEO etc. Not present.
Now produce HTML.
Structure:
About the role
...
Maybe include multiple paragraphs.
We need to preserve all info, so we can split into paragraphs logically.
Let's craft About the role paragraph(s):
First paragraph: Department, Employment Type, Location.
Second paragraph: Company description (At In Tandem...).
Third paragraph: Position details (6-month contract-to-hire, compensation range, possible full-time).
Fourth paragraph: Role description (As a Customer Growth Specialist...).
Fifth paragraph: Why Join? content (maybe combine).
We'll keep as separate tags.
Now Responsibilities:
Responsibilities
- ... each bullet.
Similarly Requirements:
Requirements
- ... from What You Bring.
Qualifications:
Qualifications
- ... from Who You Are.
Skills:
Skills
- ... maybe we can list specific skills extracted: outbound sales, customer retention, inside sales, customer success, call center, SaaS, subscription services, customer engagement, verbal communication, active listening, phone conversation management, systems navigation, documentation, independent work, team alignment, handling sensitive family conversations, persistence with compassion, etc. But we risk duplicating content from Requirements and Qualifications. However we must preserve all substantive information; we can still list them but might duplicate. The instruction: do NOT invent or summarize away detail. Duplication is not prohibited but might be redundant. Better to avoid duplication by not creating Skills section if it would just repeat. But we need to decide if we have enough content for Skills without duplication. Could we treat Skills as a combination of specific abilities like "outbound calls, email engagement, experimentation, scripting, data documentation, cross-functional collaboration"? Those are present in Responsibilities and Who You Are. Might be okay to have Skills section with those specifics, but we risk summarizing. However we could just not include Skills section if we think it's thin. The instruction: Prefer a few substantive sections over many thin
. We need to preserve all substantive information: include bullet points exactly as given (maybe rephrase? Must not invent or summarize away detail. We can keep the bullet points as they are, but we need to ensure we don't lose any. We'll copy them. Let's extract bullet points: What You Will Accomplish (list): - You will drive customer revenue through outbound calls, emails, and engagement campaigns focused on activation, subscription conversion, renewal recovery, and retention. - You will help parents complete account setup, understand the value of OurFamilyWizard, and move through the subscription process with confidence. - You will contact existing and recently lapsed customers to support renewals, recover missed payments or expired subscriptions, and encourage continued platform usage. - You will maintain consistent outbound volume across calls, emails, and other customer engagement experiments. - You will meet or exceed performance goals related to outbound activity, customer contact rates, conversion rates, renewal recovery, call quality, and customer experience. - You will accurately document customer interactions, outcomes, objections, and account updates in internal systems. - You will share customer insights, objections, and patterns with the broader team to improve messaging, targeting, process, and product experience. - You will support ongoing experimentation by helping test new scripts, email sequences, call strategies, audience segments, offers, and outreach workflows. - You will collaborate with Customer Support, Sales, Marketing, Product, and Operations to improve customer outcomes and increase conversion across the customer journey. Who You Are (list): - A confident and empathetic communicator who can quickly build trust - Comfortable handling a high volume of outbound calls daily - Motivated by goals, performance metrics, and measurable impact - Resilient, adaptable, and energized by a fast-paced environment - Highly organized with strong follow-through and attention to detail - Customer-focused and solutions-oriented, especially during sensitive family-related conversations - Curious and collaborative, with an interest in improving processes and testing new approaches - Able to balance persistence with compassion and professionalism What You Bring (list): - 1+ years of experience in outbound sales, customer retention, inside sales, customer success, or call center environments - Proven ability to meet or exceed activity and conversion goals - Strong verbal communication and active listening skills - Experience managing customer conversations by phone in a professional environment - Comfort navigating multiple systems and documenting customer interactions accurately - Ability to work independently while staying aligned with team goals - Experience in SaaS, subscription services, or customer engagement roles is a plus - Experience working in sensitive or emotionally nuanced customer situations is a plus Why Join? (paragraphs): - We’re redefining family technology. In Tandem brings together a growing portfolio of trusted tools that support families, and the professionals who guide them, through the moments that matter most. We bring clarity to chaos and stability to daily family life, helping parents feel less stressed so kids can have healthier childhoods. - Scale meets startup energy. With more than 20 years of impact and a strong market presence, we’re entering a bold new chapter of growth. We have the foundation, the momentum, and the ambition to go further: expanding our reach, deepening our impact, and elevating the tools families and professionals rely on every day. - Purpose-driven. Performance-focused. People-first. Our culture is rooted in accountability, curiosity, and collaboration. We value diverse perspectives, thoughtful problem-solving, and teammates who care deeply about building something that matters. We also have location and employment type: Department: Sales, Employment Type: Contract to hire, Location: Remote USA - OFW. Could include in About the role as a short paragraph. Compensation: $17.00 - $22.00 / hour. Now we need to ensure we don't include boilerplate like cookie/navigation/legal/EEO etc. Not present. Now produce HTML. Structure:
About the role
...
Maybe include multiple paragraphs. We need to preserve all info, so we can split into paragraphs logically. Let's craft About the role paragraph(s): First paragraph: Department, Employment Type, Location. Second paragraph: Company description (At In Tandem...). Third paragraph: Position details (6-month contract-to-hire, compensation range, possible full-time). Fourth paragraph: Role description (As a Customer Growth Specialist...). Fifth paragraph: Why Join? content (maybe combine). We'll keep as separatetags. Now Responsibilities:
Responsibilities
- ... each bullet.
Similarly Requirements:
Requirements
- ... from What You Bring.
Qualifications:
Qualifications
- ... from Who You Are.
Skills:
Skills
- ... maybe we can list specific skills extracted: outbound sales, customer retention, inside sales, customer success, call center, SaaS, subscription services, customer engagement, verbal communication, active listening, phone conversation management, systems navigation, documentation, independent work, team alignment, handling sensitive family conversations, persistence with compassion, etc. But we risk duplicating content from Requirements and Qualifications. However we must preserve all substantive information; we can still list them but might duplicate. The instruction: do NOT invent or summarize away detail. Duplication is not prohibited but might be redundant. Better to avoid duplication by not creating Skills section if it would just repeat. But we need to decide if we have enough content for Skills without duplication. Could we treat Skills as a combination of specific abilities like "outbound calls, email engagement, experimentation, scripting, data documentation, cross-functional collaboration"? Those are present in Responsibilities and Who You Are. Might be okay to have Skills section with those specifics, but we risk summarizing. However we could just not include Skills section if we think it's thin. The instruction: Prefer a few substantive sections over many thin
- ... from Who You Are.
Skills:
- ... from What You Bring.
Qualifications: