Customer Field Representative I

About the role

Step into a dynamic, customer-facing role where every day brings the opportunity to make a real difference in the communities PSE serves! As a vital link between the company and its customers, you'll travel throughout our service territory, helping resolve account matters, ensuring accurate service records, and safeguarding the integrity of our energy systems. This role offers a rewarding blend of independence and teamwork, hands-on technical work, and the satisfaction of directly supporting both customers and the community. If you enjoy variety, problem-solving, and being the trusted face of PSE out in the field, this position offers an exciting path to grow your skills while making a tangible impact every day.

Responsibilities

• Provide “on premise” customer assistance throughout PSE service area.
• Advise customers of a need to sign for service.
• Gather reads from the meter.
• Discuss past due balances with customers.
• Report potential rate discrepancies.
• Report theft situations including tampering and energy diversion.
• Handle customer service disconnects and reconnects.
• Perform collection tasks.
• Disconnect single phase self-contained meters.
• Reconnect single phase self-contained meters.
• Work with customers throughout PSE service areas to obtain meter check reads, meter verifications, and resolve access problems.
• Perform similar and incidental duties as assigned.

Requirements

• High school diploma or GED.
• Valid Washington State driver’s license.
• One (1) year of customer field technician, maintenance, utility construction labor, or warehouse experience within the most recent three (3) years.
• Previous on-the-job professional driving experience desired.

Job Conditions and Physical Effort

The duties and responsibilities are performed in both an office and outdoor environment. The position generally involves:

• Occasional sitting, frequent standing, frequent walking.
• Light to moderate lifting and carrying.
• Frequent bending and reaching, occasional kneeling, twisting, balancing, climbing.
• Keyboard operation, telephone operation, and operation of tools and equipment.
• Working in a variety of weather conditions, including all noise levels and hazardous conditions.
• Working on a full range of outdoor work surfaces.
• Frequent use of protective clothing.
• Operation of a vehicle.
• May require irregular work schedule and overtime hours.

This job is under federal regulation by the Department of Transportation (DOT) and is subject to pre-employment and random drug screenings that include screening for the presence of marijuana and marijuana metabolites.

Benefits

PSE offers a competitive and comprehensive total rewards package, including:

• Medical, dental, vision, basic life, and short- and long-term disability insurance.
• Voluntary options: supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee Assistance Program (EAP).
• Retirement savings: 401(k) investment option and a cash balance retirement plan.
• Paid Time Off (PTO) and Paid Holidays throughout the calendar year.

Pay

The pay range for this position is $33.74 per hour, and this position is eligible for annual goals-based incentive bonuses.

Schedule

Tuesday–Saturday, 8:00 a.m.–4:30 p.m.