Customer Services Representative I

ROLE AND RESPONSIBILITIES

• Maintain active communications with customers and co-workers regarding sales opportunities and status reports.
• Document communications within CRM.
• Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.
• Verify customer-approved quotes are signed and accompanied with company terms and conditions.
• Verify orders are processed timely and accurately within the ERP system.
• Understanding and being familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Minimum 2 years of sales experience and willingness to learn and receive instruction.
• Minimum Associate’s degree, Bachelor’s degree preferred.

PREFERRED SKILLS

• Familiarity of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Familiarity with ERP Software.
• Strong customer service skills.
• Strong communication skills with internal/external customers.
• Strong attention to detail.
• Strong problem-solving skills.
• Strong organizational skills.
• Punctual, reliable, and cooperative with others.

ADDITIONAL NOTES

• Pre-employment drug testing shall be required.
• All applicants shall be authorized to work in the U.S.

COMPENSATION AND BENEFITS

• After 30 days of employment, employee is eligible for company benefits including medical, dental, vision, sick pay, vacation accruals, and 401(k).
• Sick pay and vacation accrual begin once employed.