Customer Field Representative I

About the role

Puget Sound Energy is looking to grow our community with top talented individuals. With our rapidly growing, award‑winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE's Customer Operations team is seeking qualified candidates for a permanent Customer Field Representative I position. Step into a dynamic, customer‑facing role where every day brings the opportunity to make a real difference in the communities PSE serves. As a vital link between the company and its customers, you'll travel throughout our service territory, helping resolve account matters, ensuring accurate service records, and safeguarding the integrity of our energy systems. This role offers a rewarding blend of independence and teamwork, hands‑on technical work, and the satisfaction of directly supporting both customers and the community. If you enjoy variety, problem‑solving, and being the trusted face of PSE out in the field, this position offers an exciting path to grow your skills while making a tangible impact every day.

Responsibilities

• Advising customers of a need to sign for service
• Gathering reads from the meter
• Discussing past due balances with customers
• Reporting potential rate discrepancies
• Reporting theft situations including tampering and energy diversion
• Dealing with customer service disconnects and reconnects
• Perform collection task
• Disconnect single phase self‑contained meters
• Reconnect single phase self‑contained meters
• Work with customers throughout PSE service areas to obtain meter check reads, meter verifications, and resolve access problems
• Perform similar and incidental duties as assigned

Requirements

• High school diploma or GED
• Valid Washington State driver’s license
• One (1) year of customer field technician, maintenance, utility construction labor, or warehouse experience within the most recent three (3) years
• Previous on‑the‑job professional driving experience desired
• Job conditions: duties performed in both office and outdoor environments; occasional sitting, frequent standing, frequent walking, light to moderate lifting and carrying, frequent bending and reaching, occasional kneeling, twisting, balancing, climbing; work in various weather conditions, noise levels, hazardous conditions, and on a full range of outdoor work surfaces; frequent use of protective clothing required; operation of a vehicle required; may require irregular work schedule and overtime hours

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• Short‑ and long‑term disability insurance
• Supplemental life insurance (voluntary)
• Accidental death and dismemberment insurance (voluntary)
• Flexible spending accounts for health care and dependent daycare
• Employee assistance program (EAP)
• 401(k) investment option
• Cash balance retirement plan
• Paid Time Off (PTO)
• Paid Holidays throughout the calendar year

Pay

$33.74

Schedule

Monday – Friday from 8 AM – 4:30 PM