Customer Experience Technician (WI, Madison)
Since 1985, Belmar Pharma Solutions has been the compounding pharmacy of choice for healthcare providers who refuse to compromise on quality, consistency, and clinical support. We have been leaders in Women’s Health since our inception and continue to offer unsurpassed educational resources for women’s and men’s hormones, along with a dedicated Women’s Health team.
About the role
The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will handle high-volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.
Responsibilities
- Demonstrate a working knowledge of all pharmacy rules and regulations
- Interpret faxes, e-scripts, verbal, and written prescription orders
- Input all information into the company's dispensing software
- Charge credit cards for orders
- Answer patient/customer phone calls and provide excellent customer service
- Process refill requests from patients and provider offices
- Call patients about new prescriptions
- Call providers for refill requests
- Maintain compliance with the Company’s patient confidentiality requirements
- Follow all policies and procedures set forth by the Company
- Perform other duties as assigned
Requirements
- Current Pharmacy Technician certification or registration as required by the state of employment
- High School Diploma or equivalent
- Excellent customer service skills and empathy
- Excellent communication, listening, and attention-to-detail skills
- Ability to identify problems and recommend solutions
- Experience with Microsoft Office products, data entry, email, and internet
- Good math skills
- Enjoy working in a team environment
- Possess a strong work ethic
- Prior experience working in a retail pharmacy preferred
Benefits
- Comprehensive health coverage
- 401(k) with 5% match and no vesting period
- Paid time off and holidays
- $500 referral bonuses
- Access to free or reduced-cost prescriptions
Pay
$20.74 - $27 per hour