Customer Experience Associate

About the role

We are seeking a Customer Experience Associate to join our team at Weis Markets. This role focuses on delivering exceptional customer service and ensuring smooth checkout operations.

Responsibilities

• Smile and greet customers, answer questions, and resolve concerns promptly and professionally.
• Follow company policies to enhance customer satisfaction during checkout.
• Operate front-end scanning equipment, cash registers, and perform all related checkout procedures, including bagging merchandise and assisting customers with their carts.
• Maintain transaction accuracy, ensuring correct charges and proper handling of cash, checks, electronic payments, and coupons.
• Adhere to security measures and cash drawer accounting procedures to prevent overages or shortages.
• Follow store and legal guidelines for the sale of tobacco and alcohol.
• Maintain knowledge of weekly ads, promotions, and store layout to assist customers effectively.
• Ensure department sanitation by following cleaning schedules and guidelines, maintaining clean work areas, equipment, and displays to meet health and OSHA requirements.
• Dispose of trash properly and maintain a clean, organized environment.
• Collaborate with co-workers and supervisors to ensure smooth store operations and continuously improve job performance.
• Utilize all provided Personal Protective Equipment (PPE), including cut-resistant gloves, safety cutters, and company-sponsored footwear.
• Assist in other departments as needed.

Requirements

• Completed or working toward a High School Diploma or General Education Degree (GED).
• No prior experience required.