Customer Experience Associate

About the Role

The Customer Experience Associate is responsible for greeting customers, answering questions, resolving concerns, operating checkout equipment, maintaining transaction accuracy, and ensuring a clean and safe work environment. This role also involves adhering to company policies and legal guidelines, especially regarding the sale of tobacco and alcohol.

Responsibilities

• Smiles and greets customers, answers customer questions, and helps resolve customer concerns promptly and professionally.
• Follows company policies relating to customer checkout to increase satisfaction.
• Operates front-end scanning equipment and cash registers, performing all related checkout procedures, including bagging merchandise.
• Maintains accuracy during transactions, ensuring customers are charged correctly and appropriate funds are collected.
• Maintains proper security measures and cash drawer accounting procedures to avoid overages/shortages.
• Follows all store and legal guidelines regarding the sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions, and store layout to assist customers.
• Ensures general sanitation in the department, following cleaning schedules and health/OSHA requirements.
• Cooperates with co-workers and supervisors to ensure smooth department and store operations.
• Utilizes company-provided Personal Protective Equipment (PPE) as required.
• Assists in other departments as needed.

Qualifications

• Completed or working towards a High School Diploma or General Education Degree (GED).
• No prior experience required.

Skills

• Ability to perform essential duties satisfactorily with or without accommodation.
• Strong customer service and communication skills.
• Attention to detail and accuracy in transactions.
• Ability to work in a team and cooperate with co-workers and supervisors.

Location: 4521 William Penn Highway