Customer Experience Associate

About the role

We are seeking a Customer Experience Associate who treats associates with respect, understanding, and appreciation, and who is passionate about teamwork and community growth. The position is located at 1070 North 9th Street.

Responsibilities

• Smile and greet customers, answer questions, and resolve concerns promptly in a polite and professional manner.
• Follow company policies related to customer checkout to increase satisfaction.
• Operate front‑end scanning equipment and cash register, including efficient bagging of merchandise and placing items in the customer’s cart.
• Maintain transaction accuracy, ensuring all items are charged and appropriate funds (cash, checks, electronic payments, coupons) are collected.
• Apply proper security measures and cash‑drawer accounting procedures to avoid overages or shortages.
• Adhere to store and legal guidelines for the sale of tobacco and alcohol.
• Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
• Perform general sanitation duties, follow cleaning schedules, and keep work areas, equipment, counters, and display cases clean and compliant with health and OSHA requirements.
• Dispose of trash properly.
• Cooperate with co‑workers and supervisors to ensure smooth department and store operations.
• Continuously improve job performance.
• Utilize all company‑provided Personal Protective Equipment (PPE), including cut‑resistant gloves, safety cutters, and company‑sponsored footwear.
• Assist in other departments as needed.

Requirements

• High School Diploma or General Education Degree (GED) completed or in progress.
• No prior experience required.