Customer Experience Associate

About the role

Weis Markets is seeking a Customer Experience Associate who values respect, teamwork, and community growth. This role focuses on delivering excellent customer service and maintaining store operations.

Responsibilities

• Smile and greet customers, answer questions, and resolve concerns promptly and professionally.
• Follow company policies for customer checkout to enhance satisfaction.
• Operate front-end scanning equipment and cash register, including bagging merchandise and assisting customers with carts.
• Maintain transaction accuracy, ensuring correct charges and proper fund collection (cash, checks, electronic payments, coupons).
• Adhere to cash drawer security and accounting procedures to prevent overages or shortages.
• Follow store and legal guidelines for tobacco and alcohol sales.
• Stay informed about weekly ads, promotions, and store layout to assist customers effectively.
• Maintain department sanitation, including cleaning schedules, equipment, counters, and displays to meet health and OSHA standards.
• Dispose of trash properly and ensure a clean work environment.
• Collaborate with co-workers and supervisors to support smooth store operations and continuously improve job performance.
• Use all required Personal Protective Equipment (PPE), such as cut-resistant gloves, safety cutters, and company-sponsored footwear.
• Assist in other departments as needed.

Requirements

• High School Diploma or GED (completed or in progress).
• No prior experience required.

Pay

Hourly pay for this position starts at $15.00 and goes up to $22.00.

Benefits

• Minimum Essential Coverage (MEC) Plan with 100% in-network coverage for ACA-required preventative care.
• Two supplemental medical plan options: Advantage and Elite plans.
• Dental and vision coverage.
• Short-term disability, term life, and AD&D insurance.
• Voluntary insurance options, including hospital indemnity and critical illness.
• 401(k) retirement savings plan.
• Scholarship program.
• Associate discount programs.
• Auto and home insurance options.
• Employee Assistance Program (EAP).
• Pet insurance.
• Purchasing power program.
• Paid time off and sick pay (eligibility and criteria apply).