Customer Experience Associate

Job Description

At TD Canada Trust, we strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

We understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Can You Bring Your Charm?

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers’ concerns using standard procedures and escalate non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Aid the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements

• A high school diploma and/or 1+ years of relevant experience
• An undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment
• Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.

We are deeply committed to being a leader in client experience, which is why we believe that all colleagues, no matter where they work, are client-facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Total Rewards Package

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs

Additional Information

• This job opportunity is subject to provincial regulation for employment purposes.
• We are committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
• We hire and develop the best.
• We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
• We’ll reach out to candidates of interest to schedule an interview.
• We do our best to communicate outcomes to all applicants by email or phone call.
• If you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.), please let us know so that we can remove barriers so that you can participate throughout the interview process.