Customer Experience Associate

About the role

We’re looking for a Customer Experience Associate who values respect, teamwork, and community growth.

Responsibilities

• Smile and greet customers, answer questions, and resolve concerns promptly in a polite and professional manner.
• Follow company checkout policies to increase customer satisfaction.
• Operate front-end scanning equipment and cash register; perform all related checkout procedures, including bagging merchandise and placing items in the customer’s cart.
• Maintain transaction accuracy, ensuring customers are charged for all items and appropriate funds are collected (cash, checks, electronic payments, coupons).
• Maintain proper security measures and cash-drawer accounting procedures to avoid overages or shortages.
• Follow all store and legal guidelines regarding the sale of tobacco and alcohol.
• Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
• Ensure general sanitation in the department by following cleaning schedules and guidelines to keep work areas, equipment, counters, and display cases clean and compliant with health and OSHA requirements.
• Dispose of trash properly.
• Cooperate with co-workers and supervisors to ensure smooth department and store operations; continuously improve job performance.
• Utilize all company-provided Personal Protective Equipment (PPE), including cut-resistant gloves, safety cutters, and company-sponsored footwear.
• Assist in other departments as needed.

Requirements

• Completed or working toward a High School Diploma or General Education Degree (GED).
• No prior experience required.