Customer Experience Tech Support Rep - Bilingual Spanish

Purpose Of The Position

Diagnose and resolve issues with power wheelchairs, including electronics, motors, joysticks, batteries, and control systems.

Aid in programming and setup of specialty controls and electronic accessories.

Key Tasks

• Ensure customer satisfaction by providing "expert" guidance in the areas of spare parts and accessories.
• Serve as the primary customer contact and establish trusted professional working relationships with provider networks, end-users, and co-workers.
• Record the nature of all customer contacts and other pertinent data into a management information system.
• Take and process phone/Fax/Email orders and price quote requests for parts.
• May handle and process return shipments from customers.
• Identify and resolve potential ordering problems, follow up to ensure timely and accurate product delivery and repair.
• Help process orders requiring special handling and/or assembly; inspect product for damage or defects; record discrepancies or damages and notify manager.
• Ensure proper care in the use of equipment and supplies; promote continuous improvement and safety.
• Occasionally provide departmental customer assistance in identifying, ordering, and repairing products, as appropriate.
• Perform other miscellaneous job-related duties as assigned.

Why Permobil is a Great Next Step for You

You’ll make a difference. Every day. Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives. You’ll make your mark as part of our future. We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world. You’ll feel welcome from day one. We’re known for being great colleagues, who are collaborative, fun, and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

Who You Are

You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don’t follow the herd—you find new ways of working and go where you see potential to make your mark. You are a pioneer, a revolutionary, a game-changer, and you are who we’re looking for.

Your Background

• Must be fully bilingual in English and Spanish, with strong verbal communication skills.
• Have a High School Diploma or GED.
• One to three years of experience directly related to the duties and responsibilities specified.
• Prior experience in mobility equipment repair or technical support.
• Thorough understanding of electro-mechanical devices, knowledge of technical support practices and procedures, and basic computer skills.
• Must be able to communicate and understand the English language.
• Bi-lingual skills a plus.
• Industry experience is strongly desired or other experience within Permobil for at least 6 months.
• Knowledge of Permobil products and/or services offered to customers; ability to communicate effectively, both orally and in writing; ability to resolve customer complaints and concerns; ability to comprehend and follow procedures; follow organizational structure, workflow, and operating procedures; exhibit organizing and coordinating skills; ability to foster a cooperative work environment; ability to work with common and company specific computer software and call center hardware.

Other Qualifications or Experiences

Information Please apply via our Careers Page. We will conduct selection continuously so send us your application today!

For information about the recruitment process, please contact either Caitlyn Mayhew, Talent Acquisition Specialist at caitlyn.mayhew.com or Zach Blaisdell, Talent Acquisition Partner at zach.blaisdell@permobil.com.

More About Permobil Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs. Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1900 team members in more than 18 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.

For information regarding the company's privacy notice, please visit Permobil Candidate Privacy Notice.

Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.