Bilingual Spanish-Speaking Customer Support Specialist

About C2FO

C2FO is the world’s largest on-demand working capital platform, headquartered in Kansas City, USA. Founded in 2006, C2FO has more than 450 employees worldwide and has facilitated over $445 billion in funding since its inception.

Essential Duties

• Onboard new customers and validate user access to the C2FO platform.
• Conduct product demonstrations (walk-throughs) to ensure user confidence and understanding.
• Resolve advanced and complex customer inquiries through phone, email, and webchat with professionalism, empathy, and accuracy.
• Proactively identify and execute solutions to automate customer support workflows.
• Manage a high volume of customer interactions while maintaining exceptional service quality.
• Consolidate account and contact details in Salesforce and maintain accurate records.
• Collaborate cross-functionally with internal teams to address customer needs and escalate issues when appropriate.

Qualifications

• Professional proficiency in Spanish and English, with strong communication skills and cultural awareness.
• Associate’s degree or equivalent work experience commensurate with the role.
• One to two years of demonstrated experience in customer support, sales, or other related fields.

Benefits

C2FO offers a comprehensive benefits package, including flexible work options, volunteer time off, and more. Learn more about our benefits here.

Hybrid Work Model

This position is hybrid, allowing flexibility to work from home two days a week after an initial training period. Requires a reliable internet connection in a private setting and access to a collaborative open-office environment with private meeting spaces as needed.