DirectJobHub
Jobs · OTHR

Bilingual Customer Support Representative (Spanish)

UnifyCX · San Antonio, TX · 1 wk ago
OTHR$16/hrFull-time

UnifyCX is growing and we are looking for an experienced and extraordinary Sales Representative to join our motivated and ambitious Work from Home team.

Pay

Pay Production Pay: $16 per hour + uncapped commission. Training Pay: $15 per hour.

Benefits

  • Health, life, vision, and dental insurance
  • 4% max matching 401K
  • Other financial opportunity options

Schedule

Training Hours: Monday–Friday, 8:00 am – 4:30 pm CST (3.5 weeks duration).

Hours of Operation: Monday–Friday, 7 am – 10 pm CST; Saturday, 8 am – 5 pm CST. All schedules following training will fall within these hours.

Responsibilities

  • Effectively communicate with customers over the phone and through various electronic channels for accessing account information and product offerings.
  • Provide extraordinary customer service to build positive rapport on every interaction.
  • Consistently meet or exceed daily, monthly, and quarterly sales goals.
  • Follow customers through authentication and call quality standards.
  • Receive inbound calls for upsell of products and services to existing customers; some outbound calls as needed.
  • Consistently present a professional image while conveying a positive and customer-service experience.
  • Manage your time effectively to keep up with incoming calls from the queue.
  • Work independently and maintain productivity.
  • Maintain current knowledge of and follow all policies and procedures while ensuring protection of customer confidentiality and privacy.
  • Accurately document information exchanged during each call.
  • Promote products and services; consistently cross-sell products at every opportunity.
  • Effectively probe to discover customer needs.
  • Other duties as assigned by management.

Requirements

  • At least 6 months of inside sales experience or 1 year of relevant sales experience.
  • Minimum 6 months of customer service experience in a contact center environment.
  • Great listening skills and customer-focused sales approach.
  • Excellent communication skills and professional telephone demeanor.
  • Strong computer skills and ability to learn new applications.
  • Strong organizational and time-management skills.
  • Exceptional attention to detail.
  • Availability to work Monday through Saturday between 8 AM – 11 PM EST.
  • Must reside in San Antonio, TX or Louisville, KY to be considered.

About Us

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. UnifyCX is a certified minority-owned business.

Similar jobs