Customer Experience Supervisor

Customer Experience Supervisor

Responsibilities

• Lead a high-performing team delivering concierge-level patient support
• Coach with intention — accountability, honest feedback, personal growth
• Handle escalations with empathy and solutions-first thinking
• Use performance metrics to elevate team results and drive outcomes
• Maintain world-class service standards that make a real difference for patients

Requirements

• 1+ year experience supervising customer service teams
• Experience in a call center environment is a strong plus
• Passion for helping people — patients and teammates
• A track record of hitting goals and improving performance
• Clear, confident communication and strong decision-making
• Ability to stay cool under pressure and adapt quickly when needed
• A results-driven mindset with a focus on continuous improvement

Qualifications

• No Healthcare Experience Required
• We Teach Everything Else

Benefits

• Competitive pay based on experience
• Serious career growth in a rapidly expanding organization
• Premium benefits: 90% covered medical, dental & vision
• 401(k) because your future matters
• 10 PTO days + 10 paid holidays (15 PTO days after your first year!)
• Referral bonuses for bringing more talented people into our mission

About the Role

Step Into Healthcare Leadership at Serenity. We're transforming what mental wellness feels like, and we're looking for leaders who want to be part of something meaningful.

Pay

Competitive pay based on experience

Schedule

N/A

Skills

• Leadership
• Customer Service
• Team Coaching
• Escalation Management
• Performance Metrics
• Service Standards

Benefits

• Medical
• Dental
• Vision
• 401(k)
• PTO
• Company Culture

Who We Are

Serenity Healthcare empowers patients using innovative, FDA-cleared technology and evidence-based treatments that help people reclaim their lives — especially when other options haven't worked. Our mission is hope, healing, and real results.

Equal Opportunity Employer

Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successfully completing a criminal background check and drug screen.