Customer Experience Supervisor
MatWorks · LaGrange, GA · 2 mo ago
On-siteCustomer Service$60k–$80k/yrFull-time
Key Responsibilities
- Supervise daily operations of the Customer Service and Art Departments.
- Recruit, train, coach, and develop team members.
- Conduct performance reviews and manage attendance records.
- Monitor team workload, performance metrics, and response times.
- Serve as the escalation point for customer concerns and issue resolution.
- Create and maintain customer accounts within ERP and CRM systems.
- Utilize dashboards and reporting tools to improve efficiency and customer satisfaction.
- Oversee daily invoicing, credits, and replacement order approvals.
- Support continuous process improvement initiatives and other department needs.
Qualifications
- Bachelor's degree or equivalent work experience.
- 2–5 years of supervisory or leadership experience in customer service, operations, or a related field.
- Strong communication, organizational, problem-solving, and decision-making skills.
- Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and SharePoint.
- Experience with CRM and ERP systems such as Microsoft Dynamics 365, Salesforce, or similar business platforms preferred.
- Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Working Conditions
- Standard office hours (8:00 a.m. – 5:00 p.m.).
- Occasional overtime.
- Minimal travel required.
Benefits
- Comprehensive benefits package including medical, dental, vision, life and disability insurance, 401(k), profit sharing, paid holidays, and paid time off.