Customer Experience Supervisor
Responsibilities
- Provide leadership and guidance to the sales team while maintaining a strong presence on the sales floor.
- Act as a role model for service behaviors, product knowledge, and customer engagement.
- Provide real-time coaching and feedback to team members to strengthen selling behaviors and service standards.
- Foster a positive, collaborative, and high-performing team environment.
- Guide work activities throughout the day and support team productivity when managers are not present.
- Lead by example on the sales floor by actively engaging customers and demonstrating best-in-class service behaviors.
- Coach team members in real time to strengthen selling behaviors, customer interactions, and product storytelling.
- Support the resolution of customer concerns to ensure positive and professional outcomes.
- Aid in the execution of customer engagement initiatives, in-store activations, and brand experiences to ensure seamless delivery and brand alignment.
- Help prepare the team and store environment for special initiatives or activations to ensure customers have a memorable experience.
- Support training and awareness around new customer engagement tools and initiatives that enhance the in-store experience.
- Support the management team in executing operational processes and store priorities.
- Ensure consistency in operational execution and adherence to standard operating procedures.
- Aid in visual merchandising initiatives, inventory activities, and general store operations.
- Maintain a clean, organized, and welcoming store environment.
- Stay informed on store communications, business metrics, and current initiatives.
Requirements
- Experience: 2-3 years management experience in retail customer centric environment. 1 year+ experience with retail/apparel operations, preferred but not required. 1 year+ resolving customer service-related issues.
Skills/Abilities
- Ability to perform business math and accounting
- Comprehensive computer skills
- Ability to multitask and manage multiple projects at once
- Thorough communication and delegation of task and responsibilities
- Efficient time management skills
- Standing/Walking for prolonged periods of time
- Lifting or moving up to 25 pounds
- Bending, twisting as well as climbing of ladders and other physical tasks related to standard retail operations
Who You Are
- Professional Characteristics: Organized and detail orientated
- Effective communicator
- Calm composure in high-pressure situations
Who We Are
Kith is an established lifestyle brand and specialty retailer founded in 2011 in New York City. Kith offers seasonal collections of men’s, women’s, and children’s apparel, accessories, and footwear through a unique lens of personal storytelling. The brand collaborates with best-in-class partners and operates 16 standalone boutiques worldwide, including shop-in-shops. Kith Treats, a cereal-themed concept, operates in 10 locations, and Sadelle’s is located within Kith restaurants in Paris, Miami Design District, Toronto, and Seoul. Kith is committed to positive change through its Kinnect Foundation, which focuses on education, community, and social impact. Kith is an equal opportunity employer, providing full-time, on-site positions. All career opportunities are fully on-site, and any correspondence should come from a kith.com or kithnyc.com email address. Any alternative email domains or work types outside of full-time on-site positions are considered fraudulent.