Customer Experience Supervisor
Job Duties
- Aid customers in scheduling service appointments.
- Keep clients updated on the status of their vehicles undergoing service.
- Research vehicle recalls, services, and repair information from manufacturer websites.
- Sell necessary vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.
Work Experience And Qualifications
- At least 3 years of experience in a heavy-duty dealership or diesel service environment.
- Strong understanding of dealer business systems, such as ADP Dealer System.
- Excellent written and verbal communication skills.
- Outstanding customer service skills.
- Proficiency in computer and software skills, including Microsoft Office Suite.
Employee Rewards And Benefits
- Eight paid holidays and one paid wellness day.
- Paid time off.
- Employee referral bonus program.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Company-paid training.
- Growth and leadership opportunities.
About The Company
The W.W. Williams Companies, founded in 1912 in Columbus, Ohio, now operates across the U.S. and Mexico with a diverse portfolio of businesses. The company includes CT Power and Guaranteed Truck Service. Services offered include diesel engines, transmissions, heavy-duty truck repair, transport refrigeration, power generation, and third-party supply chain logistics. Customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military, and boat owners. The company is known for its commitment to reliability and customer satisfaction, offering extensive training and development opportunities for its employees. It is one of the nation's largest sales and service networks for industrial power products, with multiple locations in the U.S. and Mexico.