Customer Experience Supervisor

Role Overview Responsible for delivering an excellent customer experience by leading front-end team members, ensuring prompt and courteous service, and promoting loyalty programs. Key Responsibilities Train, mentor, and coach Associates on customer service, store policies, and loyalty initiatives.Supervise register operations, support POS coverage, and coordinate breaks.Address customer concerns promptly, ensuring a positive shopping experience.Maintain store organization, cleanliness, and safety standards.Support shrink reduction, promote credit and loyalty programs, and uphold store policies.Communicate effectively with team and management, providing updates and feedback. Qualifications & Skills Minimum 1 year retail experience and 6 months leadership experience.Strong communication, organizational, and multitasking skills.Ability to train others, adapt to change, and work effectively as part of a team.Flexible schedule availability, including nights and weekends.