Customer Experience Supervisor

About the role

Shape the Future with Us. At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion. As part of our global team, you’ll be empowered to make a real impact - on your career, your community, and the world around you.

Responsibilities

• Lead and develop a team of Customer Experience Representatives, ensuring high performance, accountability, and engagement.
• Ensure compliance with global standards set by the Center of Excellence and Supply Chain teams.
• Identify, develop, and implement process improvements that enhance efficiency, accuracy, and cost-effectiveness.
• Maintain a customer portfolio to stay connected to daily operations and uphold a strong customer-first mindset.
• Manage the order-to-cash cycle, ensuring timely processing, shipment, and invoicing.
• Evaluate supply plans against customer demand to optimize service levels.
• Leverage data analytics to identify trends and potential service disruptions.
• Provide insights to Master Production Schedulers to optimize service.
• Collaborate with Commercial, Technical, and Sales teams to ensure seamless customer experience.
• Manage stakeholder expectations through proactive communication.
• Optimize inventory levels through analysis of slow-moving materials.
• Lead reporting cadence including open orders and performance metrics.
• Participate in customer visits alongside commercial teams.

Requirements

• Bachelor’s degree from an accredited university or college; technical preferred.
• Minimum two (2) years of supply chain, commercial, customer service experience, or other relevant professional experience.
• Leadership experience.
• Strong understanding of supply chain and logistics processes.
• Proficiency with Microsoft Office and SAP.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Attention to detail and continuous improvement mindset.
• Ability to manage multiple priorities.

Preferred Qualifications

• MBA or advanced degree.
• Experience in operations such as R&D, manufacturing, or transportation.
• Experience leading teams in customer service or supply chain.

Benefits

• Competitive salary with performance-based bonus plans
• 401(k) match + Age-Weighted Defined Contribution
• Comprehensive medical, dental & vision coverage
• Health Savings Account (HSA)
• Paid holidays, vacation, and parental leave
• Flexible work environment
• Learning and development opportunities
• Career and professional growth
• Inclusive culture and vibrant community engagement