Customer Experience Supervisor
About the role
The Performance Manager’s primary focus is coaching, developing, and managing a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports and is responsible for the team's adherence to corporate attendance and employment policies.
Responsibilities
- Coaches and supports team with a goal of continuous growth and skill improvement
- Inspires exceptional performance by managing at an individual level and leading by example
- Provides continuous feedback to team members for their progress and progression plan for their role
- Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws
- Responsible for overall coordination and management of a segment of the company's bank activities or one or more of the bank’s product lines
Qualifications
- Bachelor's (4-year college) degree and 2-4 years of experience or equivalent combination of education and experience
- 5-10 years of experience or an equivalent combination of education and experience
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefits
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match