Customer Experience Expert - Reception/Call Center

About the role

Love connecting with people? Join our front-desk team and help families make a splash! We’re looking for enthusiastic, empathetic, and confident individuals who thrive in fast-paced, customer-focused environments.

Responsibilities

• Greet and assist families in person and over the phone.
• Register new customers, schedule lessons, process payments, and manage accounts.
• Communicate clearly and help families choose the right lesson packages.
• Listen with empathy and find creative solutions to meet families’ needs.
• Enjoy interacting with children and families in a lively, fast-paced environment.
• Help maintain a clean and safe lobby by wiping down surfaces, keeping floors dry, and restocking supplies as needed.
• Work as part of a supportive team to reach registration and retention goals.

Requirements

• At least 17 years old with a minimum of 2 years of customer service experience.
• A high school diploma or equivalent; strong verbal communication and computer skills.
• Proficient typing (40+ WPM) and comfort with basic POS systems.
• Weekend availability required.

Qualifications

• Passion — you genuinely enjoy helping others and creating positive experiences.
• Adaptability — you stay calm and professional while juggling multiple tasks.
• Integrity — you handle payments, information, and communication responsibly.
• Approachability — you communicate with warmth and empathy in person and by phone.
• Drive — you’re comfortable discussing lessons with families and helping them enroll.

Skills

• Customer service skills
• Communication skills
• Computer skills (proficient typing, basic POS systems)
• Ability to work weekends

Benefits

• 401(k) with company match
• Dental & vision insurance (available for part-time and full-time employees)
• Paid training and performance reviews every six months
• Appreciation events, company parties, and free snacks throughout the year
• Employee discounts and opportunities for professional growth

Pay, Schedule & Growth

• Pay Range: $23.00–$27.00 per hour (based on experience and performance).
• Flexible schedules that work around school or other commitments.
• Advancement opportunities into leadership and management roles.