Customer Experience Advisor (Call Center)
Temp-to-hire, in-office full-time role with opportunity for direct hire based on performance and business needs.
About the role
We are seeking motivated and customer-focused Customer Experience Advisors to join our team. This role is ideal for those with a passion for assisting customers with their energy needs while strengthening and building relationships through helping customers save energy and money. Customer Experience Advisors deliver a personalized and caring experience—they anticipate, adapt, and resolve customer needs with the goal of exceeding expectations. Advisors are experts who appreciate our customers and each other every day.
Responsibilities
- Assist customers with their energy needs and inquiries.
- Provide personalized and caring customer service to exceed expectations.
- Help customers find ways to save energy and money.
- Anticipate, adapt, and resolve customer issues effectively.
Requirements
- High school diploma or GED.
- Two to three years of related/applicable experience (e.g., customer service, collections) or an equivalent combination of education and experience.
- For roles requiring driving a company vehicle: valid driver’s license in state of residence and meet company’s current driving record requirements.
Safety
Safety is a core value at TXNM Energy, and our vision, "everyone goes home safe," reflects our commitment to promoting an environment conducive to learning, improving, and building safety practices. Every employee deserves to work in an environment free from harm.