Customer Experience Advisor (Call Center)

About the role

We are seeking motivated and customer-focused Customer Experience Advisors to join our team. This is a temp-to-hire opportunity, offering the potential to transition into a permanent position based on performance and business needs. The role is ideal for those with a passion for assisting customers with their energy needs while strengthening and building relationships through helping customers to find ways to save energy and money.

Responsibilities

• Deliver a personalized and caring experience
• Anticipate, adapt, and resolve customer needs with the goal of exceeding expectations
• Act as an expert who appreciates customers and colleagues

Requirements

• High school diploma or GED with two to three years of related/applicable experience (e.g. customer service, collections, etc.), or an equivalent combination of education and/or experience related to the discipline
• For customer service functions that require driving a company vehicle: must have a valid driver's license in state of residence and meet company's current driving record requirements