Customer Experience Expert - Reception and Call Center (FT)

About the role

This is an active, on-your-feet role — you’ll move around the facility, support families face-to-face, and help keep our lobby organized and running smoothly. This is not a sit-down receptionist or call-center position. Weekend availability is required.

Responsibilities

• Greet and assist families in person and over the phone.
• Register new customers, schedule lessons, process payments, and manage accounts.
• Communicate clearly and help families choose the right lesson packages.
• Listen with empathy and find creative solutions to meet families’ needs.
• Enjoy interacting with children and families in a lively, fast-paced environment.
• Help maintain a clean and safe lobby by wiping down surfaces, keeping floors dry, and restocking supplies as needed.
• Work as part of a supportive team to reach registration and retention goals.

Requirements

• At least 17 years old with a minimum of 2 years of customer service experience.
• A high school diploma or equivalent; strong verbal communication and computer skills.
• Proficient typing (40+ WPM) and comfort with basic POS systems.
• Weekend availability required.

Qualifications

• Passion — you genuinely enjoy helping others and creating positive experiences.
• Adaptability — you stay calm and professional while juggling multiple tasks.
• Integrity — you handle payments, information, and communication responsibly.
• Approachability — you communicate with warmth and empathy in person and by phone.
• Drive — you’re comfortable discussing lessons with families and helping them enroll.

Skills

• Customer service skills
• Communication skills
• Computer skills (proficient typing, basic POS systems)
• Empathy and problem-solving skills
• Ability to work weekends

Benefits

• Employer-subsidized Medical, Dental, and Vision insurance.
• Short-term and Long-term disability insurance and EAP program.
• 401(k) with company match.
• Paid training and performance reviews every six months.
• Appreciation events and company parties throughout the year.
• Employee discounts and opportunities for professional growth.

Pay, Schedule & Growth

• Pay Range: $24.00–$30.00 per hour (based on experience and performance).
• Flexible schedules that work around school or other commitments.
• Advancement opportunities into leadership and management roles.
• Comprehensive paid training — we’ll teach you our systems and support your success.

Schedule

Flexible schedules that work around school or other commitments.

Equal Opportunity Employer

Waterworks Aquatics provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, or any other protected status under applicable law. All candidates must be legally authorized to work in the United States and will be required to provide proof of employment eligibility upon hire.