Customer Experience Specialist - FT

What You’ll Do

• Act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection.
• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email, and app to confirm logistics, special requests, and meeting locations.
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Perks

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• Paid time off
• Medical, Dental and Other Insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

What We’re Looking For

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental
• Professional, friendly demeanor with a focus on customer satisfaction
• Strong verbal and written communication skills
• Tech-savvy and comfortable using various mobile devices
• Valid Driver’s License
• Must be 18 years of age and legally authorized to work in the United States
• Ability to work in a fast-paced environment with strong multitasking and organizational skills
• Flexibility to work various hours not limited to evenings, weekends and holidays
• Willingness to work outdoors in all weather conditions
• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
• Able to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions
• Ability to talk, hear/listen and type

About the Role

Step into a role where you are the face of first-class service. As an Avis First Customer Experience Specialist, you’ll deliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals, you’ll ensure every detail is flawless, every interaction is warm, and every customer feels valued.

Qualifications

Minimum 1 year experience in a customer service role, preferably hospitality or car rental. Professional, friendly demeanor with a focus on customer satisfaction. Strong verbal and written communication skills. Technologically proficient and comfortable using various mobile devices. Valid Driver’s License. Must be 18 years of age and legally authorized to work in the United States. Ability to work in a fast-paced environment with strong multitasking and organizational skills. Flexibility to work various hours not limited to evenings, weekends and holidays. Willingness to work outdoors in all weather conditions. On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely. Able to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions. Ability to talk, hear/listen and type.

Skills

Customer service skills, communication skills, technical proficiency, driving ability, flexibility, outdoor work capability.

Schedule

Bi-weekly hourly wage (New York and Puerto Rico: weekly wage).

Benefits

On-the-job training, paid time off, medical, dental and other insurance, flexible spending account, retirement benefits (401k), employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars.

Pay

$19.50/hour Hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour! )