Customer Experience Specialist

About the role

Ryan Lawn & Tree is a $100M+ professional Lawn & Landscape company serving customers across Kansas, Missouri, Oklahoma, and Nebraska. We're on a mission to raise the bar for our entire industry.

Responsibilities

• Be the voice of Ryan. Deliver accurate, friendly, and responsive service on every inbound and outbound call — leaving every customer better than you found them.
• Build real relationships. Establish genuine rapport with existing and potential customers that keeps them coming back.
• Know your stuff. Maintain a working knowledge of Ryan's products, services, and policies so you can be the go-to resource for customers and colleagues alike.
• Keep it accurate. Document every interaction and piece of information in our customer database with precision and care.
• Connect the dots. Collaborate across multiple departments and branches to make sure every customer's needs are met — on time and on point.
• Stay sharp under pressure. Multitask, type accurately while engaging with customers, and thrive in a fast-paced environment.
• Adapt and grow. Embrace changes to processes and procedures and help the team move forward together.

Requirements

• A high school diploma or equivalent required; Bachelor's degree preferred
• 2+ years of customer service experience, ideally in a call-centric environment
• A friendly, resolution-focused communication style — both verbal and written
• Strong organizational and time management skills
• A sharp attention to detail and a knack for solving complex problems
• Comfortable navigating multiple business systems simultaneously
• A team-first mindset with excellent collaboration skills
• CRM experience is a plus

Qualifications

• Passionate about people
• Energized by a fast-paced environment
• Willing to work for a company that invests in you

Skills

• Customer service experience
• Communication skills (verbal and written)
• Organizational and time management skills
• Attention to detail
• Ability to multitask
• Collaboration skills
• CRM experience (optional)

Benefits

• Competitive Pay — Starting at $18 - $24/hr. based on experience
• Bonuses - Available for full-time, year-round associates
• Advancement opportunities for those who excel
• Excellent benefits package including:
• Health Insurance
• Dental/Vision
• 401k with company match
• 17 Paid Time Off (PTO) Days
• 11 Paid Holidays
• 1 Personal Floating Holiday
• 100% Employee Stock Ownership Plan

Pay

$18 - $24/hr. based on experience

Schedule

Full-time, year-round position