Customer Experience Coordinator

Key Responsibilities

• Create positive customer interactions and address concerns promptly
• Train, mentor, and coach Associates on customer service and store policies
• Manage register assignments, POS coverage, and breaks
• Ensure tasks are completed per store plan, prioritizing effectively
• Communicate clearly with management and team members
• Support store goals including shrink reduction and safety initiatives
• Promote loyalty, credit programs, and adherence to policies and laws
• Afford assistance in fostering a collaborative, safe, and compliant work environment

Qualifications & Skills

• Minimum 1 year retail experience and 6 months leadership experience
• Strong communication, organizational, and multitasking abilities
• Ability to respond to change and work effectively with others
• Flexibility to work nights and weekends
• Capability to train and develop team members

Additional Information

Offers comprehensive benefits including discounts, health coverage, paid time off, and more. Committed to diversity, equal opportunity, and providing accommodations for individuals with disabilities.