Customer Experience Coordinator

About the role

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our global Home Offices, Distribution Centers, or Retail Stores — TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx — you’ll find abundant opportunities to learn, thrive, and make an impact as part of a Fortune 100 company and the world’s leading off-price retailer.

This position is located at Marshalls Store 0815, 5591 Hwy 153 Ste 124, Hixson, TN.

Responsibilities

• Promote an excellent customer experience and oversee a team of Associates at the front of store, ensuring prompt, courteous service and promotion of loyalty programs.
• Lead by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Role model outstanding customer service and create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Take an active role in training and mentoring Associates on front-end principles.
• Train and coach Associates on personalizing the customer experience while promoting loyalty programs.
• Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
• Address customer concerns and issues promptly, ensuring a positive customer experience.
• Ensure Associates execute tasks and activities according to store plan; prioritize as needed.
• Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail experience and 6 months of leadership experience.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement leave
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union access
• Referral bonuses

Associates who meet service or hours requirements are also eligible for: 401(k) match; medical, dental, and vision coverage; HSA; health care FSA; life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick time; auto and home insurance discounts; scholarship program; and adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Pay

Starting pay range: USD $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.