Customer Experience Coordinator

As a Customer Experience Coordinator in our Soho location, you help set the tone and ensure delivery of our Radically Personal customer journey. You act as the store’s lead ambassador of the brand and point of reference for the customer, supporting all activities necessary for the efficient operation of the store experience and providing exemplary service to maximize sales and promote the company’s image of quality and professionalism.

Responsibilities

• Ensure client expectations are exceeded at each visit and maintain an environment focused on the client experience by utilizing hospitality tools provided.
• Ensure all employees present professionally for each customer interaction according to company policies and practice the highest level of customer service to achieve maximum sales.
• Map clienteling activities for each guest.
• Maintain seamless efficiency and a positive atmosphere in the customer experience.
• Partner with leadership and expert teams to proactively address service issues.
• Perform other duties assigned by the store leadership team.

Requirements

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service/clienteling skills and enthusiasm for building relationships.
• Professional verbal and written communication skills.
• Flexible work schedule, including evenings, weekends, and holidays.

Pay

Competitive salary between $18 – $28 hourly for a full-time contract.

Benefits

• Top‑of‑the‑line training program, unique to the industry.
• Clothing allowance for each new season and a generous employee discount.
• Opportunity to build a career with one of the fastest‑growing companies in fashion.
• Opportunity to travel to other stores and abroad.