Customer Experience Coordinator

About the role

We’ve been serving Charlotte for 2 years and have already been named Best Barbershop in Charlotte by Charlotte Magazine’s Best of the Best Awards. This is your opportunity to join a team that’s making its mark as the city’s go-to destination for grooming and hospitality.

At Scissors & Scotch, we’ve created something unique: part grooming, part relaxation, and part hospitality. We’re not just a salon—we’re an experience. Every visit combines professional grooming services with an atmosphere where clients can unwind, connect, and feel valued. Our culture is built around people: our clients, our team, and the relationships that make every day enjoyable.

If you’re looking for a role that’s fun, low‑stress, and people‑focused—with no late nights—this is it. You’ll be part of a supportive team where your personality and professionalism make all the difference. You’ll grow every year, both financially and professionally, while helping create lasting connections with clients.

Responsibilities

As a Customer Experience Coordinator, you’re the air traffic control of the shop. You direct the flow of every client from the moment they arrive to the time they leave. You’re also the face of the business—responsible for welcoming clients, setting the tone, and ensuring everything runs smoothly behind the scenes. Alongside our grooming team, you help strengthen client relationships by making every visit personal, easy, and memorable. You’ll also introduce clients to the value of our services and guide them into our membership program.

• Greet every client with warmth and professionalism.
• Manage appointments: create, edit, reschedule, and keep the schedule on track.
• Notify barbers and stylists when clients arrive and keep the day running efficiently.
• Answer phones, emails, and client questions promptly and courteously.
• Assist with membership questions, promotions, and new sign‑ups.
• Take notes in client profiles to personalize future visits.
• Check clients out for services, memberships, and product purchases.