Customer Experience Coordinator

Responsibilities

• Promote an excellent customer experience through prompt, courteous service and loyalty programs
• Lead and mentor Associates, ensuring store organization and outstanding service
• Train staff on customer personalization, store procedures, and loyalty initiatives
• Manage register assignments, POS support, and break coordination
• Address customer concerns promptly to ensure satisfaction
• Communicate effectively with team and management, providing updates and feedback
• Support store goals such as shrink reduction and safety protocols
• Ensure compliance with labor laws, policies, and safety standards

Qualifications & Skills

• Minimum 1 year retail experience and 6 months leadership experience
• Strong communication, organizational, and multitasking skills
• Ability to respond to changing priorities and work collaboratively
• Ability to train and develop team members
• Flexibility to work nights and weekends