Customer Experience Coordinator

About the role

Project Expedition is seeking a Customer Experience Coordinator to ensure dependable customer resolution across a tours-and-activities marketplace connecting travelers, travel advisors, tour operators, excursions, transfers, bookings, content, and partner support. In this role, you will coordinate workflows to ensure every handoff clearly shows what is complete, what is pending, and who owns the next step.

Responsibilities

• Maintain the workflow by reviewing available case history before responding.
• Track and resolve routine issues within approved authority.
• Document commitments and next actions for seamless handoffs.
• Escalate complex cases with sufficient context for the next owner.
• Handle assigned customer or client requests efficiently.

Skills

• Confidently use account review and problem-solving techniques.
• Provide status updates without losing track of exceptions, owners, or deadlines.
• Document issue triage decisions clearly for team reference.
• Exercise sound judgment in documentation, especially during escalations.

Expected Contribution

Success in this role means ensuring customer resolution is up-to-date, exceptions have clear owners, and any authorized teammate can continue the work without reconstructing the history.

Position Details

This is a full-time, associate-level role, 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.