Customer Experience Coordinator
About the role
Hoffmann Brothers is looking for a Customer Experience Coordinator to assist potential prospects with product and service information, plus scheduling of online inquiries. This position will handle customer service requests via phone, online submissions, texts, and online marketing requests. The role manages a large volume of inbound and outbound inquiries and scheduling for all Hoffmann Brothers services.
Our Customer Experience Coordinators are one of our most important resources, providing the sole source for meeting our customers' needs. We maintain high standards for job qualification and performance.
Responsibilities
- Handle customer service requests via phone, online submissions, texts, and online marketing requests
- Manage a large volume of inbound and outbound inquiries
- Schedule services for all Hoffmann Brothers offerings
- Communicate information clearly and concisely via writing and spoken word
- Take care of customer needs while following company procedures
- Proactively solve work-related problems
- Maintain professionalism in speech, dress, and actions
Requirements
- Strong sense of urgency and superior customer service skills
- Ability to multitask and handle multiple projects in a fast-paced environment
- Detail-oriented with the ability to focus on minute details
- Efficient in managing multiple projects and goals
- Competitive drive to exceed goals for monetary incentives
- Goal-oriented with a focus on achieving KPIs and exceeding metrics
- Strong written and verbal communication skills
- Customer-oriented approach while adhering to company procedures
- Problem-solving skills to address work-related challenges proactively
Physically, the employee is regularly required to sit, stand, walk, stoop, use hands to finger, handle controls, hear, and talk. Frequent reaching with hands and arms is also required. Specific vision abilities include close vision and the ability to adjust focus. The work environment involves continual interruptions and changing priorities, requiring consistent communication with customers, vendors, co-workers, and others.
Benefits
- Health, dental, and vision insurance premiums for the employee and eligible family members
- Matching 401K Retirement program
- 1 day of work from home per week
- 15 paid time off days
- 9 paid holidays
- Referral program
- Employee discounts plus friends and family discounts
We believe in promoting from within, offering many opportunities for advancement within the company.