Customer Experience Coordinator

About the role

GoHiya is hiring a Customer Experience Coordinator to strengthen customer resolution across inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. The role focuses on customer experience coordination within contact center operations, ensuring visible ownership, evidence, and next actions.

The practical outcome is dependable customer resolution: clean records, explicit ownership, timely escalation, and fewer downstream fixes. Success is measured through effective customer experience coordination within contact center operations.

Success Profile

• Use Customer Experience Coordination and Quality Assurance confidently in contact center operations.
• Apply Client Communication without losing track of exceptions, owners, or deadlines tied to customer experience coordination.
• Document Customer Experience Coordinator Workflow decisions clearly so another teammate can follow the reasoning.
• Use sound judgment in Customer Support, especially when escalation is required instead of assumption.

Responsibilities

• Own the Customer Experience Coordinator workflow by helping the team document commitments and next actions.
• Coordinate the workflow by escalating complex cases with enough context for the next owner.
• Review the workflow by handling assigned customer or client requests.
• Maintain the workflow by reviewing available case history before responding.
• Track the workflow by resolving routine issues within approved authority.

Schedule

Full-time, 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.