Customer Experience Coordinator
About the role
At Berglund of Bedford, delivering an exceptional customer experience starts the moment someone walks through our doors or calls our dealership. As a Customer Experience Coordinator, you’ll be a key point of contact for our customers while supporting our service and sales teams. From answering calls and scheduling appointments to processing payments and assisting with daily operations, you’ll play an important role in creating a positive experience.
Responsibilities
- Manage and respond to customer inquiries via phone, email, and in‑person with professionalism and efficiency.
- Coordinate appointments, schedules, and follow‑ups to ensure timely service delivery.
- Maintain accurate customer records, filing, and update databases as required.
- Collaborate with sales, service, and support teams to create a cohesive customer experience.
- Lift up to 10 lb as needed.
Requirements
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast‑paced environment.
- Proficiency with Microsoft Office and basic computer skills.
- Previous customer service or coordinator experience preferred.
- Reliable, detail‑oriented, and a team player.
Benefits
- Competitive hourly wage of $15.00 – $17.00 paid bi‑weekly.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan.
- Paid time off and holiday benefits.
- Supportive team atmosphere and potential for growth.
Pay
Hourly wage ranges from $15.00 to $17.00, paid bi‑weekly.
Schedule
Monday – Friday, 8 am – 5 pm.
About The Company
Berglund of Bedford is part of Berglund Automotive, a well‑established automotive group with 10 locations representing 20 different automotive brands throughout Southwest and Central Virginia. The company is dedicated to providing exceptional vehicles and service to its valued customers and is an equal‑opportunity employer encouraging candidates from all backgrounds to apply.