Customer Experience Coordinator
About the role
The Customer Experience Coordinator position at Amerisure is a 3-day hybrid approach role, requiring an onsite presence in one of our offices. The ideal candidate should have a combination of 3 years of commercial underwriting, premium audit, commercial agency, loss control, and/or claims experience.
Responsibilities
- Collaborates with agency customers, policyholders, and internal business partners to develop and implement service strategies addressing customer needs.
- Recognizes and escalates service requests that fall outside of prescribed service guidelines.
- Educates agency customers and policyholders about the tools and resources available to enhance the customer experience.
- Aids in scheduling service-related reviews and ensuring necessary updates are made before meetings.
- Assists in assembling new account onboarding materials, account resource guides, stewardship reports, and other required documents.
- Maintains data integrity for large, complex policyholders.
- Proactively addresses any gaps in service between Amerisure and agency or policyholder.
Requirements
- High school diploma or GED required.
- Proficient in Microsoft Office Suite.
- Excellent organizational skills, including the ability to multi-task and prioritize workload.
- Analytical and problem-solving skills, including the ability to deal with ambiguity.
- Excellent verbal and written communication skills, with the ability to interact with both internal and external customers.
- Proven negotiation skills.
- Ability to organize, multi-task, and prioritize work.
- Capable of making prompt, intelligent decisions based on detailed analysis of complex issues.
- Ability to travel up to 5%.
Qualifications
- Knowledge of property and casualty insurance products and services.
- Understanding of agency management and customer service best practices.
- Experience with customer relationship management systems.
- Strong attention to detail and accuracy.
Skills
- Excellent verbal and written communication skills.
- Proven negotiation skills.
- Ability to handle multiple tasks and prioritize workload effectively.
- Strong analytical and problem-solving skills.
Benefits
Amerisure offers a competitive total rewards package including:
- Competitive base pay and performance-based incentive pay.
- Comprehensive health and welfare benefits.
- A 401(k) savings plan with profit sharing.
- Generous paid time off programs.
- Flexible work arrangements to promote work-life balance.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule for this role is a 3-day hybrid approach, requiring an onsite presence in one of our offices.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule for this role is a 3-day hybrid approach, requiring an onsite presence in one of our offices.
Qualifications
Details on qualifications are not specified in the job posting.
Skills
Details on required skills are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule for this role is a 3-day hybrid approach, requiring an onsite presence in one of our offices.
Qualifications
Details on qualifications are not specified in the job posting.
Skills
Details on required skills are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule for this role is a 3-day hybrid approach, requiring an onsite presence in one of our offices.
Qualifications
Details on qualifications are not specified in the job posting.
Skills
Details on required skills are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule for this role is a 3-day hybrid approach, requiring an onsite presence in one of our offices.
Qualifications
Details on qualifications are not specified in the job posting.
Skills
Details on required skills are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule for this role is a 3-day hybrid approach, requiring an onsite presence in one of our offices.
Qualifications
Details on qualifications are not specified in the job posting.
Skills
Details on required skills are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule for this role is a 3-day hybrid approach, requiring an onsite presence in one of our offices.
Qualifications
Details on qualifications are not specified in the job posting.
Skills
Details on required skills are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule for this role is a 3-day hybrid approach, requiring an onsite presence in one of our offices.
Qualifications
Details on qualifications are not specified in the job posting.
Skills
Details on required skills are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule for this role is a 3-day hybrid approach, requiring an onsite presence in one of our offices.
Qualifications
Details on qualifications are not specified in the job posting.
Skills
Details on required skills are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule for this role is a 3-day hybrid approach, requiring an onsite presence in one of our offices.
Qualifications
Details on qualifications are not specified in the job posting.
Skills
Details on required skills are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule for this role is a 3-day hybrid approach, requiring an onsite presence in one of our offices.
Qualifications
Details on qualifications are not specified in the job posting.
Skills
Details on required skills are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule for this role is a 3-day hybrid approach, requiring an onsite presence in one of our offices.
Qualifications
Details on qualifications are not specified in the job posting.
Skills
Details on required skills are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule for this role is a 3-day hybrid approach, requiring an onsite presence in one of our offices.
Qualifications
Details on qualifications are not specified in the job posting.
Skills
Details on required skills are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule for this role is a 3-day hybrid approach, requiring an onsite presence in one of our offices.
Qualifications
Details on qualifications are not specified in the job posting.
Skills
Details on required skills are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule for this role is a 3-day hybrid approach, requiring an onsite presence in one of our offices.
Qualifications
Details on qualifications are not specified in the job posting.
Skills
Details on required skills are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
The schedule for this role is a 3-day hybrid approach, requiring an onsite presence in one of our offices.
Qualifications
Details on qualifications are not specified in the job posting.
Skills
Details on required skills are not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.