Customer Experience Coordinator

About the role

The Customer Experience Coordinator will support Amerisure's mission to provide exceptional service to agency customers and policyholders. This role will be responsible for developing and implementing service strategies, addressing customer needs, and ensuring data integrity.

Responsibilities

• Collaborate with agency customers, policyholders, and internal business partners to develop and implement service strategies that address customer needs.
• Recognize and escalate service requests that are outside of prescribed service guidelines.
• Educate agencies and policyholders about the tools and resources Amerisure has available to improve the customer experience.
• Absorb and prepare for service-related reviews, ensuring necessary updates are made before meetings.
• Assist with assembling new account onboarding materials, account resource guides, stewardship reports, and other materials as required.
• Maintain data integrity for large complex policyholders.
• Proactively address any gaps in service between Amerisure and agency or policyholder.

Requirements

• High school diploma or GED required.
• 3 years of commercial underwriting, premium audit, commercial agency, loss control, or claims experience.
• Proficient computer skills including Microsoft Office Suite.
• Excellent organizational skills, including the ability to multi-task and prioritize workload.
• Analytical and problem-solving skills, including the ability to deal with ambiguity.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.
• Proven negotiation skills.
• Ability to organize, multi-task, and prioritize work.
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
• Ability to travel up to 5%.

Qualifications

• Knowledge of property and casualty insurance products and services.
• Understanding of regulatory requirements and compliance standards.
• Experience with customer relationship management systems.
• Strong attention to detail and accuracy.

Skills

• Customer service skills.
• Problem-solving skills.
• Communication skills.
• Organizational skills.
• Technical proficiency with software tools.

Benefits

Amerisure offers a competitive total rewards package including:

• Competitive base pay and performance-based incentive pay.
• Comprehensive health and welfare benefits.
• A 401(k) savings plan with profit sharing.
• Generous paid time off programs.
• Flexible work arrangements.

Pay

Compensation is commensurate with experience.

Schedule

This position is a 3-day hybrid approach onsite in one of Amerisure's offices.

Benefits

Amerisure is committed to providing a workplace that fosters excellence and professional growth. The company offers a competitive total rewards package, including:

• Competitive base pay and performance-based incentive pay.
• Comprehensive health and welfare benefits.
• A 401(k) savings plan with profit sharing.
• Generous paid time off programs.
• Flexible work arrangements.

Company Culture

Amerisure is recognized as one of the Best and Brightest® Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance. The company values collaboration, professionalism, and work-life balance.

Equal Opportunity Employer

Amerisure is an Equal Employment Opportunity employer and provides a workplace free from unlawful harassment or discrimination. The company prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices.