Customer Experience Co-Op (SPRING 2027)

USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service" facilities and logistics in the cold chain. We are an employee-focused, equal opportunity employer.

About the role

This position is a Co-Op for current University students only. It is a temporary position from January 2027 – June 2027 (40-hour work week). Students will need to take a semester off or reduce classes by 1-2. The Co-Op program offers an opportunity to be a contributing member in USCS’s Customer Experience department, gaining hands-on analytics experience and expanding understanding of a 3PL’s supply chain function. This is a unique opportunity to work alongside our professional team of analysts and be exposed to a corporate office environment. The Co-Op will learn about the frozen food warehousing and transportation industry by helping USCS create solutions for our nationwide system of carriers and customers.

Responsibilities

• Prepare weekly and monthly reports to be sent to customers and management, using metrics such as “Gross margin,” “On Time Performance,” “Case pick Percentage,” “Miles per truck,” “Fill Rate,” and “Cost per Order.”
• Gather and synthesize data to create customer-specific reports.
• Analyze and create sales reports and market feedback from internal and external sources to identify key issues, trends, opportunities, and growth for use in business development and program management.
• Identify, report, and monitor relevant KPIs (Key Performance Indicators).
• Prepare PowerPoint and Excel presentations for customers by collecting and analyzing data from reports and local databases. These reports are often created from scratch and require ingenuity in procurement, layout, and design.
• Respond to RFPs (request for proposals), Proposals, and Business Reviews for customers.
• Perform analysis and conduct research to provide data-driven insights into key customers and the cold chain industry.
• Utilize data from disparate systems including TMS (Transportation Management System), WMS (Warehouse Management System), CRM (Customer Relationship Management), and Tableau to provide cohesive reporting.

Requirements

• Knowledge of Microsoft Office:
  • Excel – Moderate to advanced preferred
  • PowerPoint - Moderate
  • Word - Moderate
  • Outlook – Beginner is acceptable
• Ability to clearly communicate, both written and spoken
• GPA of 3.0 or higher
• Reliable mode of transportation
• Willing to relocate for 6 months, if necessary, to commute to work

Physical and Work Requirements

• May require physical effort associated with using the computer, including occasional standing, walking, and lifting needed for everyday activities.
• Stand and walk for extended periods.
• Use hands to handle objects, tools, or controls.
• Attention to detail.
• Effective communication, vision, and hearing are essential for safety and productivity.
• Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required.
• Additional work hours may be requested by management to help manage employee production, projects, and/or special events.
• Operate a registered motor vehicle if part of daily tasks.
• Engage in frequent personal interaction and communication.
• Possess strong arithmetic and reading skills.
• Follow verbal instructions, written instructions, and company policies.
• Be a self-starter, able to work independently and coordinate with others.
• Thrive in a fast-paced environment, managing stress and meeting productivity guidelines.

Additional Duties

• Always maintain a professional demeanor in appearance and communications.
• Participate in staff and/or customer meetings as required.
• Take initiative to prevent non-conformities related to products, process, and quality systems.
• Identify and report any issues related to product, processes, and/or quality.
• Propose and implement solutions through appropriate channels.
• Ensure solutions are effectively implemented.
• Always follow posted security procedures while in the building.
• Participate in safety and educational training programs.

Benefits

Full-time employees not under contract are offered the following benefits after meeting eligibility requirements:

• 401K and Educational Assistance after 1 year of service.
• Blue Cross Blue Shield medical insurance available after 30 days of service, if elected.
• Company Life Insurance.
• Additional benefits if annual hours are attained:
  • Medical, Dental, Vision, Prescription, Legal Insurance
  • Pet Discount, Critical Illness, Accident Insurance, Hospital Indemnity
  • Long Term Care + Permanent Life Insurance, Identity Theft Protection
  • Short Term Disability Insurance, Long Term Disability Insurance
  • Additional disability benefit, Basic Life Insurance, Accidental Death and Dismemberment Insurance
  • Voluntary Life Insurance, Voluntary Spouse Life Insurance, Voluntary Child Life Insurance
  • Loan Solution, Health Flexible Spending Account, Dependent Flexible Spending Account
  • Commuter accounts, Telemedicine, Virtual Primary Care
  • Prescription Specialty Copay Assistance Program, Weight Management Program
  • Chronic Condition Management, Care Navigator Program, 24/7 Nurse Line
  • Expert Medical Opinion, Precious Additions Maternity Program, Health Advocacy
  • Employee Assistance Program, Digital Cognitive Behavioral Therapy
  • Digital Physical Therapy, Behavioral and Mental Health Platforms
  • Auto and home discount program, Secure Travel Protection, Discount Programs
  • 401(k) plan, Education Assistance, Paid Time Off

Pay

Hourly range: $19.00/hr.

Schedule

Full-time, non-exempt, 40-hour work week. Bi-weekly paid. Additional work hours may be requested by management.