Co-op, Product and Brand Experience (Spring 2027)

Onboard Brand Experience

The Product & Brand Experience Co-Op will support teams responsible for designing, delivering, and continually improving experiences for Delta customers and employees. Working across various moments of the travel journey, co-ops may contribute to research, problem solving, project planning, storytelling, communications, and cross-functional initiatives that help shape products and experiences aligned to Delta's brand and customer expectations.

• Supports the development of experiences such as bedding, amenity kits, and other onboard offerings that create consistency, comfort, and moments of delight.
• Contributes to the design and delivery of onboard products and amenities that enhance the customer journey and bring the Delta brand to life.

Product & Brand Experience

The Product & Brand Experience Co-Op will support teams responsible for designing, delivering, and continually improving experiences for Delta customers and employees. Working across various moments of the travel journey, co-ops may contribute to research, problem solving, project planning, storytelling, communications, and cross-functional initiatives that help shape products and experiences aligned to Delta's brand and customer expectations.

• Supports the development of experiences such as bedding, amenity kits, and other onboard offerings that create consistency, comfort, and moments of delight.
• Contributes to the design and delivery of onboard products and amenities that enhance the customer journey and bring the Delta brand to life.

Inflight Entertainment & Connectivity: Engagement & Optimization

The Inflight Entertainment & Connectivity: Engagement & Optimization Co-Op will lead customer engagement strategies across Delta Sync Wi-Fi and Delta Sync Seatback. The team develops content, offers, partnerships, analytics, and personalization strategies that increase customer engagement and support business performance.

• Develops content, offers, partnerships, analytics, and personalization strategies that increase customer engagement and support business performance.
• Works closely with technology partners and uses customer insights and analytics to continuously improve the connectivity experience.

What You Need To Succeed (Minimum Qualifications)

• Undergraduate student pursuing a bachelor's degree in Business, Marketing, Customer Experience, Product Management, Design, Communications, Journalism/Public Relations, Hospitality, or a related field within a four-year degree program.
• Experience with research, data analysis, presentation development, project coordination, and/or communications through coursework, student organizations, internships, or other relevant experiences.
• Demonstrates strong organizational skills, attention to detail, and the ability to manage competing priorities in a dynamic environment.
• Collaborative team player who embraces continuous improvement and enjoys solving problems with cross-functional partners.
• Strong organizational, project management, and verbal/written communication skills.
• Proficiency in Microsoft PowerPoint, Word, and Excel; experience with SharePoint and OneDrive is preferred.
• Demonstrates curiosity about customer and employee experiences and a passion for improving products, services, and processes.
• Willingness and ability to adapt quickly, learn new skills, and embrace new challenges.
• Consistently prioritizes the safety and security of self, others, and personal data.
• Embraces diverse people, perspectives, and working styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and authorized to work in the United States.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Working as a Co-op does not guarantee a full-time employment opportunity upon graduation. This program is designed to provide meaningful educational and professional experience that prepares students for future career opportunities.
• This position requires participation in three alternating full-time work rotations.
• Co-ops may not be enrolled in courses, either online or in-person, while actively working during a rotation.
• Participation in the program may extend graduation timelines by one to two semesters.

CO-OP PROGRAM OUTLINE

We Are Seeking Co-ops For The Following Rotation Schedule
1st Rotation: Spring 2027
2nd Rotation: Fall 2027
3rd Rotation: Summer 2028
Upon completion of the program, students will have gained approximately one year of professional experience and exposure to customer and employee experience-focused teams across Delta's Marketing & Product organization.