Customer Experience Banker- Johnstown

We need to produce HTML fragment with headings for sections that have real content. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove immigration sponsorship note? That's legal/EEO? It's about immigration sponsorship; likely considered legal boilerplate, remove. Also remove "Huntington is an Equal Opportunity Employer." etc. Also remove "Tobacco-Free Hiring Practice". Also remove "Note to Agency Recruiters". Also remove "Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No". Also remove "Workplace Type Office Our Approach to Office Workplace Type ..."? That's about schedule? Might be schedule info: they talk about flexible work arrangement, in-office and work from home. That could be schedule info. But we need to include schedule only if posting actually states them. It does mention flexible work arrangement, in-office and work from home, remote roles will also have opportunity to come together. That's schedule/workplace type. So we could include a Schedule section with that content. However we must not include placeholder like "not specified". It's specific enough. Pay: Not mentioned. So we should not include Pay section. Benefits: Not mentioned. So no Benefits section. Skills: Could be derived from qualifications? They list "Cash handling skills. Comfort with technology such as mobile services and online banking services." That's skills. Also "Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation." That's skills. So we can have Skills section. Qualifications: Basic Qualifications and Preferred Qualifications. Could combine into Requirements? Usually Requirements = Basic Qualifications, Qualifications = Preferred? But we have both sections: Requirements and Qualifications. We need to decide. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role (summary), Responsibilities (duties), Requirements (basic qualifications), Qualifications (preferred qualifications), Skills (specific skills), Schedule (workplace arrangement). We'll omit Benefits, Pay. We must preserve all substantive information. Let's extract: About the role: The description summary paragraph: "Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service." We should keep that as About the role. Responsibilities: The list under Duties & Responsibilities: "Providing excellent customer service and effectively resolving customer issues. Being proficient in understanding and educating customers on consumer deposit products. Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. Adhering to all operational, security, risk and regulatory policies and procedures. Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. Other duties as assigned." We need to put each as

inside

. Ensure we keep the content exactly. Requirements (Basic Qualifications): "High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree." Qualifications (Preferred Qualifications): "1 year or more in customer service in banking, financial services or goal driven retail sales. Cash handling skills. Comfort with technology such as mobile services and online banking services." Skills: Could be derived from both: "Cash handling skills. Comfort with technology such as mobile services and online banking services. Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation." But we already have those in Preferred Qualifications and Responsibilities. To avoid duplication, maybe we separate skills as distinct: "Cash handling skills. Comfort with technology such as mobile services and online banking services. Sales acumen. Customer service. Relationship management. Banking knowledge. Communication. Presentation." However we must preserve all substantive information; we can keep them in Skills section but ensure not to lose info elsewhere. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep the info somewhere. If we put it in Skills, we still need to keep it elsewhere? Not required to duplicate; we can move it. But we must not lose any info. So we can put the skill-related sentences in Skills section, and maybe not repeat them elsewhere. However the Preferred Qualifications already includes cash handling and comfort with technology. If we move those to Skills, we still need to keep Preferred Qualifications maybe just the experience part. But we risk losing the cash handling and tech comfort if we remove from Preferred Qualifications. Better to keep them in both? That would be duplication but not losing info. Duplication is allowed? The instruction says remove duplicated lines. So we should avoid duplicate lines. So we need to decide where each piece goes uniquely. Let's list all substantive sentences: From description summary: - Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. - Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. - As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. - You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. - Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. From Duties & Responsibilities: - Providing excellent customer service and effectively resolving customer issues. - Being proficient in understanding and educating customers on consumer deposit products. - Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. - Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. - Adhering to all operational, security, risk and regulatory policies and procedures. - Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. - Other duties as assigned. From Basic Qualifications: - High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree. From Preferred Qualifications: - 1 year or more in customer service in banking, financial services or goal driven retail sales. - Cash handling skills. - Comfort with technology such as mobile services and online banking services. From Workplace/Schedule section: - Certain positions outside our branch network may be eligible for a flexible work arrangement. - We’re combining the best of both worlds: in-office and work from home. - Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. - Remote roles will also have the opportunity to come together in our offices for moments that matter. - Specific work arrangements will be provided by the hiring team. We should not include EEO etc. Now we need to map to sections: About the role: description summary sentences (maybe combine into a paragraph). Could be multiple

but we can combine into one

with sentences. Responsibilities: list of duties. Requirements: Basic Qualifications. Qualifications: Preferred Qualifications (maybe rename to Qualifications). But we have both Requirements and Qualifications headings. Use Requirements for basic, Qualifications for preferred. Skills: we need to extract skills not already covered. The Preferred Qualifications includes cash handling skills and comfort with technology. Those are skills. Also Responsibilities includes "Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation." Those are skills/abilities. So we can put those in Skills section. To avoid duplication, we could not repeat them in Responsibilities? But Responsibilities includes that sentence as a duty. It's both a duty and a skill. If we move it to Skills, we would lose it from Responsibilities. But we could keep it in both? That would be duplication. The instruction says remove duplicated lines. So we should avoid duplicate lines. However the sentence "Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation." appears as a duty. It's also a skill. If we move it to Skills, we still need to keep it somewhere; we could keep it only in Skills and remove from Responsibilities. But then we lose the duty description of demonstrating acumen etc. However the duty is more about demonstrating acumen in those areas while performing job. It's arguably a duty. But we could keep it in Responsibilities as a duty and also list the skills separately? That would duplicate the phrase. Might be considered duplication. Safer to keep it in Responsibilities and not duplicate in Skills. Then Skills section would only contain cash handling skills and comfort with technology. But those are also in Preferred Qualifications. If we move them to Skills, we would duplicate with Preferred Qualifications. So we need to decide where to place each unique piece. We could treat Requirements as Basic Qualifications, Qualifications as Preferred Qualifications, and Skills as maybe empty? But we must include a section only when posting has real, specific content for it. If we put Skills but it's just same as Preferred Qualifications, that's duplication. Better to omit Skills section if no unique skill content beyond what's already captured. However the instruction says "Prefer a few substantive sections over many thin ones." So we could omit Skills if it's redundant. But we have cash handling skills and comfort with technology; they are specific skills. They appear in Preferred Qualifications. If we keep them only in Qualifications (Preferred) section, that's fine. Then we don't need a separate Skills section. That avoids duplication. Thus sections: About the role, Responsibilities, Requirements (Basic), Qualifications (Preferred), Schedule (Workplace arrangement). No Benefits, Pay, Skills. Now we need to output HTML fragment with

headings and

• for lists,

  for prose. We must not include any extra text like comments. Let's craft:

  About the role

  Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

  Responsibilities

  • Providing excellent customer service and effectively resolving customer issues.
  • Being proficient in understanding and educating customers on consumer deposit products.
  • Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
  • Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
  • Adhering to all operational, security, risk and